This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4573689 Requisition ID: 1710\ \ Position Title: Account Adjustment Specialist (remote) Lowell, AR\ Job Category: FULL TIME\ Position Type: Clerical\ Location: LOWELL, AR, US\ \ Salary Range: \$18.50 To \$18.50 Hourly\ \ Description:

Job Summary:

**Central Research is actively seeking an Account Adjustment Specialist to support our Federal Government contract in Lowell, AR. The Account Adjustment Specialist will review student loan balances and conduct account adjustments, reconciliations, process payments, and ensure the customers loan balance is accurate. They will be required to provide tax reporting, monthly billing statements, verify program eligibility and provide support for all student loan servicing programs. They will deliver superior quality customer service, meet quality assurance requirements, while adhering to all state and federal regulations.

Compensation & Health and Welfare:

Account Adjustment Specialists earn \$18.50 per hour. In addition, the employee will earn \$4.93 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental and vision premiums. This means the company is paying the employees medical, dental and/or insurance premiums.

Work Location:

These positions are currently remote (work from home). To qualify, applicants must live within a 75-mile radius of a Central Research deployment facility in Lowell, AR. The reason for this is the employee is expected to pick up their equipment and PIV card/credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment.\

Training:\ New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry. Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.\ \ The hours of training are 8am to 5pm (Central Time), Monday through Friday.\ \ After Training has been completed new hires will be assigned a 40-hour scheduled shift during operational hours. Applicants should understand that by submitting their application, they agree to be available for an assigned shift during any of the times below, or at the discretion of CRI, and that the employee may not be able to select their preferred schedule.

Contact Center hours of operation: \ \ Monday through Friday: 7am 4pm Central Time or\ Monday through Friday: 8am 5pm Central Time

Responsibilities & Job Duties:**

\ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI278542682

Central Research, Inc.

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Account Adjustment Specialist (remote) Lowell, AR