Account Representative

AAAHC, Inc. • Deerfield, IL • 6h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12990933

Join Our Mission to Elevate Ambulatory Health Care

At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill setstechnical, research, clinical, analytical, and data-drivento improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; its a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

What do we offer?

We prioritize our employees wellbeing by providing a comprehensive benefits package that includes:

Compensation:Receive annual merit increase consideration and an

annual discretionary bonus

Work-Life Balance:Enjoy generous paid holidays, increasing paid

time off with tenure, and potential hybrid schedule eligibility

Health & Wellness:Take advantage of our medical, dental, and

vision plans including company contributions to HSA as well as our wellness reimbursement benefit

Retirement Plan:Invest in your future with our robust 401(k)

plan that includes a company contribution and match

Professional Development:Advance your career with ongoing

training and educational opportunities along with a tuition reimbursement program

Life & Disability Insurance:Experience peace of mind with

company-paid short/long-term disability, life, & AD&D insurance

Employee Assistance Program:Access support services for personal

needs

Position Description

Reporting to the Manager, Accreditation Operations, the Account Representative is responsible for daily operations and client management to ensure timely service delivery from application review to accreditation/certification decision. This role involves client engagement throughout the 1095 cycle, ensuring continuous compliance with AAAHC Standards, policies, and procedures, and delivery of quality, timely customer service to clients, surveyors, and governance members. Success in this position requires a proactive attitude toward acquiring new skills, tools and technical abilities whether through training programs, self-study, or asking questions and integrating learnings into daily tasks to effectively perform and contribute. Strong multitasking ability, attention to detail and effective time management are essential

Manage the client accreditation/certification account management process for new and renewal clients as assigned including:

Review incoming client applications for completeness to ensure

accurate scoping, Standards curation, and surveyor assignment, and follow up with clients to clarify input and request additional application information as necessary; includes facilitating 1095 Engage Change Notifications for renewal clients

Where necessary, collaborate with Scheduling Coordinators to ensure

timely survey/surveyor match and scheduling; collaborate with Manager and Business Development (BD) for determining onsite survey scope (i.e., days/surveyors needed) for multi-event survey tours

Develop and maintain working knowledge of AAAHC Standards

interpretation, operational processes, policies and procedures sufficient to address client questions; includes full AAAHC program portfolio aligned with training progression

Analyze Survey Reports to ensure completeness, compliance and

consultative commentary quality, appropriate Standards interpretation, and potentialconflicts among related Standards compliance ratings/commentary; follow-up with Surveyor(s) to clarify report information, seek corrections, or question Standards application that may impact accreditation/certification decision. Recommend an accreditation/certification decision for Accreditation Committee/Work Group consideration

Review and process significant organizational changes (i.e., Change

Notifications) and follow-up action as necessary including requests for additional information and escalation to Clinical Services or Manager

Complete timely Survey Report reporting including POCs for client

organizations for which AAAHC maintains an oversite agreement (e.g., CA Medical Board, CMS)

Review organization-submitted Plans of Correction (POC) for

appropriateness and completeness; follow-up with client for additional information or clarification as necessary and triage client Objections with Surveyor as appropriate

Respond to, triage, escalate, and document client information requests and Standards interpretation questions; ensure quality client service through demonstrated proficiency with Standards interpretation, report analysis, and policy/procedure compliance

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