CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, Indianapolis, IN and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by incorporating data and technology with hyperlocal customer service to all units.

Position Overview: The Leasing Operations Manager serves as the second-in-command within the Illinois leasing portfolio. Reporting directly to the Regional Leasing Manager, this role provides strategic and operational support across all Lead-to-Lease functions. This individual plays a key leadership role in driving leasing performance, developing team capability, strengthening reporting infrastructure, and ensuring consistent execution of company policies and procedures. The role requires frequent travel to Zone offices, properties, and corporate headquarters to maintain visibility, accountability, and performance alignment across the region

Requirements

Advanced knowledge of leasing strategy and sales techniques

Strong understanding of leasing metrics, KPIs, and performance reporting

Ability to develop and deliver structured training programs

Ability to oversee multiple properties and offices simultaneously

Advanced proficiency in EliseAI and AppFolio

Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint)

Strong leadership presence with the ability to coach and hold teams accountable

Excellent organizational, analytical, and communication skills

Reliable vehicle and ability to travel regularly between properties

Ability to climb stairs and tour multi-level buildings

Core Responsibilities

Leasing Operations & Performance Oversight

Support oversight of all Lead-to-Lease functions across the Illinois portfolio

Conduct regular visits to Zone offices to review team performance and leasing metrics

Set and review leasing goals for agents and zones

Identify performance gaps and implement corrective strategies

Conduct quality control tours to ensure professionalism and conversion effectiveness

Hiring & Talent Development

Oversee leasing recruitment efforts and monitor job postings

Source, interview, and participate in hiring decisions

Coordinate onboarding with HR

Assist with performance evaluations and career development planning Training & Education

Develop and deliver structured training for Leasing Agents and Advisors

Coach staff on sales techniques, objection handling, and CRM optimization

Create targeted training initiatives based on performance trends Policy & Procedure Development

Assist in developing and refining Lead-to-Lease policies and procedures

Ensure policies are communicated and consistently implemented

Identify operational inefficiencies and recommend improvements

Reporting & Data-Driven Performance Management

Monitor daily, weekly, and monthly leasing performance using CRM tools

Analyze KPIs including lead response time, conversion ratios, and occupancy trends

Provide actionable coaching based on performance data

Support strategic planning through data analysis and forecasting

Leadership Expectations

Lead by example in professionalism and accountability

Maintain strong communication with property management teams

Promote a culture of performance and continuous improvement

Drive measurable leasing growth across the region

Benefits

At CYM Living, we believe high performance should be rewarded.

We offer:

Competitive base salary

Full health benefits

Life insurance coverage

Paid Time Off (PTO)

Paid sick leave

Opportunities for advancement within a growing national organization

An unmatched company culture built on accountability, innovation, and community

We are committed to investing in our team members and promoting growth from within

Equal Opportunity Employer

CYM Living is an Equal Opportunity Employer. We are committed to fostering a diverse and

inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender

identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or

any other protected characteristic in accordance with applicable federal, state, and local laws.

We believe diversity strengthens our organization and enhances the communities we serve.

Pangea Real Estate

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