This is a senior, hands-on role leading systems and operational projects from discovery through build, rollout, and adoption. The focus is on designing and building workflows, working directly in systems, and implementing practical solutions - not just managing timelines. The Project Manager will partner closely with field and corporate teams to understand current processes, identify gaps, and build scalable workflows that improve execution across teams.

While many initiatives will involve AppFolio, the role supports process and systems work more broadly and serves as an internal escalation point for system and workflow issues. This person will work directly with vendors, including AppFolio, to troubleshoot and implement solutions that support the field. We're looking for someone who can operate independently, navigate ambiguity, bring structure to evolving processes, and drive projects forward in a complex operational environment.

Responsibilities

Project Ownership & Execution

Lead systems and AppFolio projects from discovery through rollout

Gather requirements and translate into clear workflows and solutions

Manage timelines, priorities, stakeholders, and risks

Systems & Workflow Build

Design and optimize workflows in AppFolio and other operational systems

Create SOPs, templates, and documentation

Internal Escalation & Vendor Coordination

Serve as the internal escalation point for system and workflow issues

Partner with vendors (including AppFolio) to resolve and implement solutions

Coordinate testing and rollout of system changes

Training & Adoption

Lead working sessions and trainings for new workflows

Run live demos and hands-on sessions using real scenarios

Clearly communicate expectations, ownership, and process changes

Ensure teams know what to do and how to do it

Cross-Functional Collaboration

Partner with Operations, Leasing, Maintenance, Accounting, HR, IT, and leadership

Bring structure and practical solutions to complex operational challenges

Requirements

5+ years of experience in project management, operations, or systems implementation

Hands-on experience with AppFolio strongly preferred

Experience building or improving workflows in operational systems

Experience working with external software vendors

Strong organizational, communication, and problem-solving skills

Comfortable working in fast-moving, evolving environments

Experience leading trainings or rollouts

Property management or real estate experience preferred

Benefits

Competitive salary commensurate with experience

Comprehensive health, dental, and vision insurance plans

Retirement savings plan with employer match

Paid time off and holidays

Professional development opportunities and ongoing training

Pangea Real Estate

Latest Jobs

Project Manager, Systems & Operations