Customer Service Representative

Robert Half • Haverhill, MA • 5h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Haverhill, Massachusetts. This Contract to permanent position offers a unique opportunity to work with a leading manufacturer specializing in industrial and ergonomic workbenches, workstations, lab furniture, and material handling equipment. The ideal candidate will play a key role in supporting sales and logistics operations while ensuring exceptional customer service.

Responsibilities:

Process and enter sales orders with accuracy and efficiency.

Monitor and track orders to ensure timely delivery and resolve any issues that arise.

Provide support to the logistics and sales teams by handling administrative tasks and data entry.

Respond to customer inquiries through inbound and outbound calls, maintaining a detail-oriented and helpful demeanor.

Collaborate with internal teams to address customer needs and provide solutions.

Maintain detailed and organized records of customer interactions and order statuses.

Assist in managing call center operations by answering calls and addressing questions promptly.

Ensure consistent communication with customers regarding order updates and product availability.

Participate in team meetings to share insights and improve customer service processes. Requirements - Previous experience in customer service, preferably in a call center or similar environment.

Proficiency in order entry and data management systems.

Strong verbal and written communication skills.

Ability to handle inbound and outbound calls professionally and efficiently.

Detail-oriented with excellent organizational skills.

Familiarity with logistics and sales processes is a plus.

Comfortable working Monday through Friday with a one-hour lunch break.

Willingness to transition from a short-term role to permanent employment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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