EMERGENCY CONSOLIDATED DISPATCHER (OFFICE AUTOMATION)

U.S. Marine Corps • Camp Lejeune, NC • 4h ago

Summary You will serve as an EMERGENCY CONSOLIDATED DISPATCHER (OA) in the Provost Marshall Division of MARINE CORPS BASE. his Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections below for instructions. Responsibilities You will receive all emergency and non-emergency calls for assistance for (fire, police, ambulance and others) on the radio and/or telephone, Base 911, Sprint E-911. You will assist callers on Telephone for Deaf Deficient (TDD), 911 ATT and administrative lines. You will determine the nature and @type of the problem/emergency, and the @type of emergency equipment needed for initial response to the location of the incident. You will scan charts, grid maps, and computer monitors to determine what units are available to respond to the emergency. You will operate Computer Aided Dispatch (CAD) system and other computer equipment. Requirements Conditions of Employment Qualifications GS-05: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: recording pertinent data, events, and logs; and initiating pre-arrival instructions to callers for fire, medical, police and other emergencies and/or non-emergencies. GS-06: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: receiving and processing incoming fire alarms, 911 calls, and emergency and non-emergency requests for services for police, fire, and medical incidents. This position requires the ability to @type at least 40 words per minute. Your response to the typing skill question on the Occupational Questionnaire will be used in your qualification determination. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience: GS-05: I have successfully completed four years of education above high school level. OR I have a combination of experience and education as described above that equates to one year of experience. My percentage of the required education plus my percentage of the required experience equal one hundred percent. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. You will be required to obtain and maintain an Emergency Medical Dispatcher OR Division of Criminal Investigation (DCI) certificate. If applicant is DCI certified in another state, he/she must become NC State DCI certified within 90 days of employment. Employee must not have been previously de-certified due to misuse of the DCI system. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. This position requires rotating shift work. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.

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