Customer Service Representative

Teledyne • Hudson, NH • 12h ago

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.?

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Reporting to the Service Operations Supervisor within the Global Service organization, the Customer Service Representative employs extensive skills and experience to bolster Teledyne FLIR's position as the global leader in thermal imaging solutions through customer engagement, coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.

Primary Duties & Responsibilities:

Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers via voice, email, the service portal and oracle case management system.

Employs strict attention to detail in the preparation of estimates, contract proposals maintenance agreements.

Secures purchase orders and maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit and trade compliance holds. Ensures all actions are performed in accordance with corporate finance, legal and trade compliance requirements.

Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.

Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.

Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.

Supports the growth of the service business by promoting FLIR Care and Protect services, service contracts and replacement product purchases.

Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.

Job Qualifications:

Bachelor's degree preferred - or comparable work experience in a high-volume customer service role.

2+ years' experience in SAP or similar ERP system.

Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.

Knowledge of software licensing issuance and maintenance.

Knowledge of Microsoft Dynamics is a plus.

Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.

This is an in-office position at our Hudson, NH facility.

Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.

The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

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