Account Rep

Perdue Farms, Inc. • Petaluma, CA • 3h ago

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That's Perdue.

Summary

The Account Rep is responsible for administering the customer order entry process along with key sales functions, i.e., booking features, pricing, etc. for assigned customers. Focused on customer satisfaction-responsiveness and flexibility in resolving customer order issues. This includes daily interaction with customers, brokers and other associates within the order management group, including logistics, data maintenance and claims management.

The salary range for this position is $56,000 - $85,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Principal and Essential Duties & Responsibilities

Administers customer service for assigned customers and achieve agreed company goal of customer service, providing the main point of contact for Sales and Merchandising managers.

Handles customers' orders for specified customer, ensuring timely entry of orders, correct pricing, split into truckload quantities, confirm plant assignment or move if advised by supply planning and monitor order through to customer delivery and invoicing.

Administers sales specific functions such as book features, prepare market request, process claim forms and payments, review broker commissions, and resolve deductions all in a timely manner.

Works with other members of the supply chain organization, such as demand planners, supply planners and logistics to resolve exceptions.

Makes visits to outside sales reps and key customers to increase understanding of their requirements and agree mutual actions which will improve the order fulfillment process.

Escalates customer issues to Account Team supervisor/manager and recommends actions for resolution. Examples would include orders always exceeding feature booking, add-ons occurring too frequently or orders arriving too late to meet delivery requirements.

Deals with customer and broker calls from the field, i.e., product recommendations, pricing, availability, etc., monitors customer programs and tonnage dollars. Handles distressed product sales within channel.

Experience Requirements

Bachelors degree in Sales, Marketing or business related. Our ideal candiate will have/be:

0 - 3 years related experience

Must have strong reading, writing, communication and analytical skills.

Able to comprehend and understand customer protocol.

Good working knowledge of all processes within the supply chain (sales, marketing, forecasting, production planning, manufacturing and distribution).

Able to negotiate, manage conflict and develop consensus with merchandising manager.

Must be able to analyze costs versus benefits in providing customer service. Must have a good understanding of IT systems and how they pass data between each other, e.g., SAP, Manugistics, CFS, SRP, etc.

Environmental Factors and Physical Requirements

Position is mostly sedentary but may require occasional moving to other offices or buildings. May need to move light equipment or supplies from one place to another. May need to access files, supplies and equipment. Work activity is in an office, open-partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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