Overnight Communications Operator (PBX) - Part Time

Omni Hotels • Fort Lauderdale, FL • 19h ago

Location

Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Job Description

Opening Fall 2025 , the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.

Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.

Demonstrate current knowledge of all key personnel and departmental functions of the resort.

Assist guests with telephone dialing instructions, or to dial for them using all @types of calls including, room to room, local, long distance and/or international dialing using correct protocol.

Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

To be thoroughly acquainted with the AM and PM checklist.

Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures.

Be familiar with all systems and equipment as related to the Front Desk

Accommodate room changes expediently.

Assist with billing inquiries and be knowledgeable of all details included within guest folios

Log all guest requests, service deficiencies, and work orders in Synergy and Opera.

Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).

Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).

Understand the importance of our Medallia scores.

Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications

Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to multitask, prioritize, organize and follow up.

Previous customer service experience and cashiering is preferred.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-FL-Fort Lauderdale

Posted Date59 minutes ago(9/9/2025 4:59 PM)

Requisition ID 2025-127254

of Openings 1

Category (Portal Searching) Front Office Operations

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