Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Where is this role located within American Express?
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS) centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
This role sits in the Enterprise MarOps Solutions (EMS) team within ECMX. The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment. Additionally, this organization leads creative review & approval processes for all US marketing content & creative. This team conducts process solution design & optimization, informing MarTech transformation.
How will you make an impact in this role?
Provide comprehensive marketing campaign consultation, project management support, solution design/process optimization and execution services to Marketing partners and key stakeholders across US Marketing in support of American Express' strategic priorities.
Activities include deep knowledge of the end-to-end marketing campaign execution journey to provide custom consultation and guidance on pre-execution campaign planning, marketing offer governance, campaign/offer set-up, creative development/review/approval, channel set-up, targeting & eligibility, and post-launch activities.
Collaborate with key stakeholders including Marketing, Product, GCO/Legal, Compliance, Channel Delivery to align on campaign objectives, feasibility, and overall risk - ensuring we can deliver flawlessly on the promise to our customers.
Independently lead project management support for Limited Time Offer (LTO) launches throughout planning, execution, and post-launch stages with a focus on cross-functional collaboration for successful and on-time launches.
Partner with MarTech Product teams and other relevant stakeholders to identify and implement process transformation opportunities across the marketing lifecycle - with a focus on driving speed to market, agility, efficiency, and improved quality metrics.
Build AXP Marketing Operations expertise - understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners to drive clarity and utilization and inform process optimization opportunities.
Lead change management activities, best practice sharing, and process adoption/adherence across enterprise stakeholders for various Marketing & Comms related functional/process elements (e.g., Channel, Marketing, Acquisition/Loyalty etc.).
Monitor and analyze data, identify/interpret trends and determine actions to improve quality, optimize operational performance and business outcomes.
Provide outstanding customer service to marketing colleagues and partners across the enterprise. Minimum Qualifications:
Minimum of 2-3 years of work experience. Previous experience in MarOps, Marketing, or Project Management a plus.
Passion for/keen interest in Marketing Operations (MarOps) and/or Project Management & Delivery with the ability to lead cross-functional projects.
Detail and Process-Oriented Thinker: Energetic self-starter with excellent attention to detail, is a process-oriented thinker with strong process/project management and organizational skills with the ability to think end-to-end.
Strong Communicator: Excellent verbal and written communication skills, with ability to translate and explain complex technical concepts in a simple, easy to understand way while providing actionable strategies/recommendations.
Collaborative and Service-Minded: Excellent relationship/partner management skills/experience with ability to engage, consult and influence up and down across multiple partners/stakeholders across the enterprise.
Analytical and Data-Driven: Ability to gather and interpret performance data, identify optimization opportunities and measure key performance indicators.
Comfortable with navigating ambiguity and leveraging a holistic end-to-end perspective to design and deliver clear and effective solutions.
Strong problem-solving skills and willingness to get into the details to identify process inefficiencies and recommend and lead strategic solutions.
Adaptable and Curious: Ability to adapt, operate independently and collaborate effectively cross-functionally with colleagues at various levels, in a dynamic, fast-paced, rapidly evolving global environment. Embrace ongoing learning.
Calm Under Pressure: Experience working in a deadline-driven production-oriented environment with ability to effectively manage last-minute changes, technical issues, and delays.
Bachelor's degree required.
Proficiency with Microsoft Office, Slack.
Preferred Qualifications:
Experience/familiarity with workflow management tools/platforms (e.g., Salesforce, Adobe) a plus.
Qualifications
Salary Range: $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Job: Marketing
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 25016120
