Customs Brokerage Agent

Expeditors • Brisbane, CA • 2d ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Scope of Position:

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities:

Ensure smooth and timely shipment process flow

Ensure accurate and timely data entry into our operational system based on defined metrics

Track and trace shipments

Provide proactive and clear communication to internal and external customers

Ensure accurate and timely client billing, including dispute resolution

Understand customer expectation to ensure all the elements of the SOP and KPI's are met

Ensure compliance to company policies and external regulations

Complete cross training in order to support team coverage

Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

Continually identify areas to improve efficiency

Embrace and adopt technology to optimize their ability to complete their work

Achieve standard of 52 hours training per year, including all mandatory trainings

Drive and develop customer relationship in order to exceed their expectations

Have a sense of urgency, be willing to help by offering solutions

MUST BE LOCAL

Have knowledge and/or prior experience of industry specific qualifications

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Good computer skills (Excel, Word, PowerPoint)

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

Expected compensation $22.00 to $33.00 per hour.

All your information will be kept confidential according to EEO guidelines.

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