Customer Service Representative – HYBRID

IronCladplus • Fremont • 8h ago

Job Posting: Customer Service Representative – Remote at IronCladplus

Job Description

Are you passionate about helping people and solving problems? We’re looking for a Customer Service Representative (CSR) to join our dynamic, fast-growing team. In this role, you’ll provide top-tier customer support across multiple channels—phone, email, and Zoom calls—delivering exceptional customer experiences every step of the way. This is a customer-focused position where strong communication skills, problem-solving abilities, and a positive attitude are essential. We welcome candidates from diverse backgrounds, including retail, hospitality, administrative support, and other client-facing roles.

This position is fully remote, allowing you to work from anywhere, giving you the flexibility and the opportunity to engage with a diverse clientele. By joining IronCladplus, you become part of a dedicated team that supports your professional growth and values your contributions to our collective success.

Duties and Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, chat, and Zoom call.
Resolve product or service issues by clarifying the customer’s concern, determining the root cause, and identifying effective solutions.
Maintain detailed records of customer interactions using CRM systems.
Follow communication procedures, guidelines, and policies to ensure consistent service delivery.
Provide feedback to management to improve processes, services, and the overall customer experience.
Collaborate with cross-functional teams including Sales, Technical Support, and Logistics.
Uphold customer satisfaction standards and meet or exceed service metrics.

Requirements

High school diploma or equivalent (Associate or Bachelor's degree preferred).
1+ years of experience in customer service, call center, help desk, or a related role.
Strong written and verbal communication skills.
Proficiency with computers, web-based platforms, and customer service tools.
Ability to multitask, stay organized, and adapt in a fast-paced environment.
Empathy, patience, and a customer-first mindset.

Preferred Skills (Nice-to-Have)

Experience with remote customer service or working from home.
Bilingual (Spanish, French, Mandarin, etc.).
Familiarity with CRM software and ticketing systems.
Prior experience in client-facing roles.

Why Join Us

Competitive pay with regular performance reviews.
Health, dental, and vision insurance.
Amazing retirement plan.
Career growth opportunities and customer service training.
Supportive, inclusive, and team-driven culture.

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