Area Manager, HVAC Commercial Services - Pacific Northwest

Carrier • Tukwila, WA • 7h ago

Area Manager, Commercial HVAC, Pacific Northwest

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=139563088&u=https%3A%2F%2Fwww.corporate.carrier.com%2F&a=corporate.carrier.com) or follow Carrier on social media at @Carrier (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=4009942256&u=https%3A%2F%2Ftwitter.com%2Fcarrier&a=%40Carrier) .

Carrier Commercial Services has an opening for an experienced HVAC Commercial Area Manager for our Pacific Northwest area. This role will sit in Seattle, WA and lead Washington State, Sacramento, CA and Hawaii. This position has profit & loss responsibility for a $40M+ revenue HVAC Service Business. It is responsible for growing the market share of the Carrier Commercial Services business in this focused area through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and Modernization Projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management.

Relocation provided for the right candidate.

Job Responsibilities:

Maintain culture of safety and continuous improvement

Lead Operations team in execution of sales commitments and work orders

Partner with sales organization to develop and execute strategic plan to drive accelerated market growth in assigned area based on revenue and EBIT plans for the area

Accountable for technician productivity, order completion, connecting digital assets and customer retention

Maintain client relationships based on professional credibility and product knowledge

Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.

Collaborate with internal teams to ensure alignment with customer needs and expectations

Forecast, monitor, and document financial performance against plan

Ensure customer satisfaction by on-time performance and delivery to customer commitments

Responsible for operational sales targets

Responsible for ensuring Daily Management Board meetings are happening for all markets within their area (in either one or multiple meetings). The Area Manager is a required attendee for these meetings

Monitor all core KPIs outlined in Daily Management Board cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB

Partner with leadership and discuss performance on Daily Management Board KPIs and actions to improve on any underperforming KPIs. Area Managers should proactively come prepared to discuss these items via the action card

Responsible for ensuring Schedule and Optimization guidelines & best practices are followed

Required Qualifications

Bachelor's degree with 4 years Operations work experience or High School Diploma/GED with 10+ years' Operations work experience.

3+ years' experience in direct report management.

Ability to travel up to 25% of the time, throughout territory.

Preferred Qualifications:

Customer-centric mindset

Proactive and able to balance multiple priorities

Able to build strong relationships across industries and functions

Excellent communicator - oral, written, etc.

Competent understanding of financial and accounting principles

5+ years' experience in HVAC operations leadership

Strong experience in Microsoft Office Suite, Salesforce, and SAP

LI-Hybrid

RSRCAR

Pay Range:

$143,250.00-$200,750.00

B enefits available https://www.corporate.carrier.com/careers/work-with-us/

Applications are ongoing

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Job Applicant's Privacy Notice :

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