Lead Inside Sales (Remote)

Molina Healthcare • Ann Arbor, MI • 5d ago

JOB DESCRIPTION

Job Summary

This individual has overall responsibility to meet and exceed set performance standards for sales for themselves on a monthly basis. The Team Lead will also help the Supervisor achieve the budgeted membership goals for the Inside Sales Team as a whole. The Team Lead will also be responsible for management of the Inside Sales team for all Medicare States when the Supervisor is out. This Team Lead will assist the Supervisor with local sales compliance, training, and development of all the staff. This Team Lead will work directly with the Supervisor to execute strategies to drive membership and growth. The Team Lead will assist with some reporting and will be responsible to implement national standards and best practices as directed by the Supervisor

KNOWLEDGE/SKILLS/ABILITIES

Take and make inbound and outbound calls from prospective members and schedule Individual Member Appointments. Specific goals and metrics will be set that must be met/exceeded on a monthly basis. Team Lead is expected to lead by example, and not fall behind on any goals

Meet expected performance for personal sales goals. Review monthly member advisor report cards for trends. Reinforces accountability and notifies the Local Inside Sales Manager of any needs for corrective action. Resolves conflict, motivates staff, and encourages personal development through training. Consistent application of policies and procedures

Work with the local Inside Sales manager and help with recruiting, hiring, training, and orienting. Ensure that all employees comply with Molina standards. Reinforce accountability. Manage all daily call statistics to goal.

Assist in the design and implementation of processes and procedures for the inside advisor roles. Provide the day-to-day leadership necessary for successful lead generation. Complete all requested reports by the timeframe given.

JOB QUALIFICATIONS

Required Education

High School Diploma

Required Experience

1-2 years call center/sales experience with an insurance company, HMO, healthcare provider or senior services.

Prior successful Inside/Telesales experience.

Preferred Education

Some college

Preferred Experience

1 years of team lead experience preferred; At least one year experience in Medicare Sales strongly preferred

Preferred License, Certification, Association

Resident Producer License

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $38.37 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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