Client Engagement Representative (CER)

Trenchless Today LLC. • Clifton Park • 10h ago

About Us

Trenchless Today is a leader in innovative trenchless technology and infrastructure solutions. We’re growing fast — and we’re looking for sharp, motivated individuals who thrive in fast-paced, goal-driven environments. If you’re a people-person who enjoys solving problems, booking appointments, and earning what you’re worth, we want to meet you.

Position Overview

As a Client Engagement Representative (CER), you’ll be on the front lines of customer communication — handling inbound inquiries, booking appointments, and re-engaging past clients to generate new business. This role is part Customer Service, part Business Development, and all about relationship-building, results, and opportunity.

What You’ll Do

Inbound Service Support

Handle a high volume of inbound and outbound calls with professionalism and urgency
Identify customer needs and deliver effective solutions based on their service goals
Build strong, trusting relationships through open and clear communication
Use internal systems to provide accurate information and document all interactions
Achieve performance targets, including sales goals, appointment bookings, and call handling metrics
Collaborate with team members to continuously improve customer satisfaction
Adapt to changing customer demands and priorities quickly and effectively

Outbound Business Development

Conduct outreach to past clients from our 100,000+ customer database
Cold call and follow up with leads to generate new appointments and service opportunities
Schedule qualified appointments for our field or sales team
Track interactions and outcomes in our CRM system

Collaboration & Follow-Through

Work closely with field operations, sales, and marketing
Support smooth handoffs and consistent customer experiences
Participate in team meetings, training, and process improvement

Who You Are

✅ Excellent communicator – verbal, written, and over the phone ✅ Comfortable with high call volumes and outbound prospecting ✅ Organized and detail-oriented with strong follow-through ✅ Motivated by goals and performance incentives ✅ Previous experience in customer service, BDC/BDR, or sales is a plus

Why Work With Us?

Uncapped earning potential with clear pay increases and bonuses
Supportive, fast-paced environment with a growing, respected company
Career growth – room to advance into team lead, sales, or marketing roles

How to Apply

Send your resume and a short message telling us why you’d be a great fit. We’re ready to train the right person — but you must bring the energy, drive, and customer-first mindset to succeed.

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