Director of Quality (4576)

SMX • Concord, NH • 1w ago

Director of Quality (4576)at SMX(View all jobs) (https://www.smxtech.com/careers/)

United States

SMX is a trusted provider of advanced technology and engineering solutions, delivering mission-critical capabilities across both government and commercial sectors. With deep expertise in secure cloud, cybersecurity, data and analytics, digital transformation, mission operations and intelligence, as well as modeling, simulation, and training, SMX drives mission success at scale. The organization maintains ISO 9001, AS9100D, ISO 20000, and ISO 27001 certifications, along with a CMMI Maturity Level 3 rating, reflecting its commitment to quality and operational excellence.

SMX is seeking a Director of Quality to lead and enhance its enterprise-wide quality management system. This individual will ensure alignment with industry certifications, customer expectations, and internal performance standards. The role requires close collaboration across departments to foster a culture of quality, compliance, and continuous improvement.

This is a unique opportunity to:

Be part of a mission-driven, fast-growing organization delivering transformative technology solutions

Operate within a culture recognized as a Top Workplaces USA winner for three consecutive years

Work remotely in a dynamic, forward-thinking environment built on trust, innovation, and excellence

Essential Duties & Responsibilities:

Lead the development, implementation, and continuous improvement of the Quality Management System (QMS) supporting ISO 9001, AS9100D, ISO 20000, ISO 27001, and CMMI ML-3 standards.

Define, report, and monitor KPIs to drive performance, efficiency, compliance, and customer satisfaction.

Conduct internal audits and coordinate external certification and client audits.

Collaborate with engineering, delivery, operations, and leadership teams to embed quality practices across project lifecycles.

Drive corrective and preventive actions, root cause analysis, and risk assessments.

Deliver training to ensure company-wide understanding and ownership of quality standards and expectations.

Champion a continuous improvement mindset, identifying and deploying process enhancements.

Enhance documentation protocols, risk and change management strategies, and compliance monitoring efforts.

Required Skills/Experience:

7+ years of experience in quality assurance, process management, or compliance leadership-preferably in IT, defense, or systems engineering sectors.

Proven expertise with ISO 9001, AS9100D, ISO 20000, ISO 27001, and/or CMMI ML-3.

Deep understanding of regulated environments-cybersecurity, cloud, digital transformation, and defense solutions.

Strong auditor credentials (e.g., ISO Lead Auditor) and experience working with external certification bodies.

Excellent communicator and influencer-able to guide cross-functional teams and senior leaders.

Master's degree or equivalent in Quality, Engineering, Systems, or Project Management is preferred.

Application deadline August 29, 2025

US citizenship required for work under DOD contract

LI-REMOTE

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$174,800-$233,100 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX

Go to Apply

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