Overview
Job Summary: ( Overall purpose and objective of the job)
The Health Enthusiast (Associate) is instrumental in providing an outstanding 5 STAR service (customer service) to customers. This is accomplished through performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. Health Enthusiasts represent the Vitamin Shoppe brand to our customers. Health Enthusiasts must be courteous, efficient, and able to engage in selling techniques with customers so that their needs and expectations are met or exceeded. This position is essential to the environment of health and wellness that the Vitamin Shoppe Inc. represents.
Responsibilities
Essential Functions: ( The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed).
Deliver the 5 STAR service (customer service) and drives sales by providing unmatched service. Through shifting priorities and tactics Health Enthusiasts will engage and meet the customer demands delivering friendly and prompt service to minimize wait time.
Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them. Support sampling regiment through customer engagement.
Participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.
Maintain professional and courteous relationships with customers, co-workers and management fostering a positive work environment and embraces diversity.
Collaborate with the store team to understand, support and achieve established sales goals and objectives. Participate in donation drives identified by the Customer Support Center.
Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.
Perform regular maintenance; clean shelves, baskets, backrooms, front sidewalks, bathrooms, windows and floor according to company policy as directed by the management team.
Assist in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.
Aid the management team in the implementation of merchandising and operational procedures. Perform category maintenance by rotating products according to the company's product rotation policy. Identify damaged and expired product. Execute and ensure product is set to Planogram.
Operate the cash register and execute customer transactions efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, and balance the cash register at the end of each shift or as scheduled. Adhere to and verify bank deposit process along with the Manager on Duty.
Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email is captured and accurate.
Follow Loss Prevention standards as implemented by the Vitamin Shoppe.
Adhere to assigned work schedule, responsible to promptly clock in/out and approve timecard during last shift worked. Adhere to personal appearance policy.
Follow management direction in completing other duties as required.
Other Functions: ( Incidental to the purpose or the job. These functions are performed infrequently, and have little consequences to other jobs if not performed).
Flexibility to work in another location depending on the company's business needs.
Performs other duties as required.
Supervisory Responsibilities: (scope of the person's authority, including a list of jobs that report to this job).
No direct supervisory responsibilities.
Qualifications
Essential Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Certification:
High School Diploma or GED or equivalent combination of experience and instruction.
Supplement knowledge/education is preferred, but not required.
Required Knowledge:
Understanding of professional sales procedures and customer service
Knowledge of cash register functions and processing payment.
Passion for health, fitness, and nutrition.
Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role.
Experience Required:
One-year retail sales experience preferred.
Skill and Ability:
Excellent communication skills in selling products.
Interpersonal skills in dealing with all customers in a friendly, courteous, and polite manner.
Able to use 10-key, cash register, and related business equipment.
Flexibility to work nights and weekends.
Computer skills.
Physical Demands/Work Environment ( The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Finger Dexterity : Using primarily just the fingers to make small movements such
as typing, picking up small objects, or pinching fingers together
Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly
Hearing Able to hear normal conversations and receive ordinary information
Standing: For extended time periods.
Walking: Especially for long distances.
Vision Average, ordinary, visual acuity necessary to prepare and inspect documents
Physical Strength: Exerts up to 40 lbs. occasionally and/or up to 10 lbs. frequently
Working Conditions ( The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Works in a normal retail store environment.
Mental Activities ( The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematics Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Equal Opportunity Policy
The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.
Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.
Compensation
The wage for this position is based on many factors such as role requirements, skill set, years of experience and other organizational needs. The estimated range is $16.00 - $16.50 per hour.
ID 2025-40895
Category Retail/Stores
Location US-CA-La Verne
Street Address 2298 Foothill Blvd
We support diversity with a respectful, inclusive culture as an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran, or disabled status, or genetic information.
