Customer Operations Manager

Panasonic North America • Newark, NJ • 2h ago

Overview

We are searching for a Customer Operations Manager to own the Order to Cash cycles, Order Fulfillment and Customer Satisfaction processes. The ideal candidate will be able to work a hybrid schedule out of our Newark office.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.

Watch this video (https://www.youtube.com/watch?v=BoeB34sJFMs&t=1s) to see how we connect talent to opportunity, work to tomorrow and solutions to purpose. Come join our journey!

Responsibilities

What You Will Get to Do

Customer Experience & Collaboration

Ensure high standards of customer satisfaction through timely resolution of inquiries and issues across all sales channels

Skilled at handling escalations, problem-solving, and resolving order-related customer issues

Communicate with external partners throughout the entire supply chain to ensure on-time delivery and maintain a high level of customer satisfaction

Collaborate internally with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirements

Maintain knowledge of products, services, policies, and procedures

Determine best methods to achieve customer satisfaction while adhering to company policies

Order Management & Fulfillment

Oversee the entire order-to-cash cycle, including order management, validation, backlog management, change order handling, fulfillment coordination, and issue resolution

Partner with supply chain, production, and logistics teams to ensure on-time delivery and resolve fulfillment issues

Maintain accuracy and completeness of order data in ERP/CRM systems (SAP and Salesforce)

Provide order status reports and customer insights to sales leadership and operations

Develop and implement SOPs to streamline order management and improve service delivery

Process Improvement & Adaptability

Able to leverage technology to enhance customer experience and streamline internal processes

Adapts quickly to changing customer expectations, technologies, and market conditions

Recommend and implement ideas for improvement to achieve work efficiencies

Establish and drive industry-leading KPIs, using data to identify improvement opportunities and streamline processes

Qualifications

What You Will Bring

Education and Experience

Bus Ad degree or equivalent work experience preferred

Minimum 7 years of relevant sales/administrative management support

Prior front line business experience preferred

Strong knowledge of ERP and CRM systems - SFDC and SAP

Strong PC skills (Word, Outlook, PowerPoint)

Advance knowledge of Excel

Key Competencies

Leadership & Team Development

Extensive experience in customer satisfaction management, team development, and process optimization, driving continuous improvement and excellence

Experienced in managing diverse teams, including remote or multi-location staff, promoting inclusivity and collaboration

Demonstrated capability to lead and inspire teams through change and transition, maintaining morale and productivity

Collaboration & Communication

Proven ability to collaborate effectively across multiple departments, ensuring seamless operations and communication

Strong interpersonal, communication, and conflict-resolution skills, fostering a positive and productive work environment

Skilled in managing high volumes of email requests, maintaining organization and efficiency

Operational Excellence & Innovation

Proven track record of improving order accuracy, fulfillment time, and customer satisfaction, contributing to business success

Proficient in identifying and expediting critical issues, ensuring timely resolution and minimal disruption

Knowledgeable in Lean, Six Sigma, and other process improvement methodologies, implementing best practices for operational efficiency

Forward-thinking with a focus on integrating AI and enhancing leadership, staying ahead of industry trends

What We Offer:

High Performance Culture

A focus on Diversity, Equity and Inclusion

Teamwork and Collaboration

Rewards and Recognition

Learning & Development Opportunities Across Multiple Business Units

Competitive compensation packages

Hybrid work model

Comprehensive benefits

Paid Parental Care Leave

Educational Assistance

Volunteer time off

Total Well Being Program

Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

LI-AU1

LI-Hybrid

The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual's knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

$80,000 - $100,000 + Bonus 2025-45222

Similar Jobs

Administrative Services Supv, Full Time, Physcial Med & Rehab, Summit

Atlantic Health System • Summit, NJ • 1h ago

Management & Administrative

Principal Accountabilities: Effectively communicates staff or practice activity to superiors, supervises back end staff, conducts staff evaluations, trains new staff members, provides leadership or guidance, and acts as...

1h ago

Go to Apply

Administrative Procurement Analyst

City of New York • New York, NY • 1h ago

Management & Administrative

Job Description This position is open to applicants who are permanent in the Administrative Procurement Analyst title, eligible for appointment from the Open competitive or Promotional Administrative Procurement list. Th...

1h ago

Go to Apply

Administrator, Office of Culture Inclusion and Employee Experience

Weill Cornell Medical College • New York, NY • 1h ago

Management & Administrative

Title: Administrator, Office of Culture Inclusion and Employee Experience Location: Midtown Org Unit: Office of Culture, Inclusion & Employee Experience Work Days: Weekly Hours: 35.00 Exemption Status: Exempt Salary...

1h ago

Go to Apply

**Apps Dev Tech Lead Analyst - Vice President

Citigroup • New York, NY • 1h ago

Management & Administrative

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The...

1h ago

Go to Apply

OPERATIONS MANAGER

City of New York • New York, NY • 2h ago

Management & Administrative

Job Description IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. The Department of Social Services (DSS) is...

2h ago

Go to Apply

Digital Analytics & Operations Manager

CVS Health • New York, NY • 2h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

2h ago

Go to Apply

Senior Marketing Manager

LinkedIn • New York, NY • 3h ago

Management & Administrative

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, bu...

3h ago

Go to Apply

Programmatic Marketing Manager

Avispa Technology • New York, NY • 3h ago

Management & Administrative

Programmatic Marketing Manager VIAJP00001368 Hourly pay: $45/hr Worksite: Leading digital streaming network (New York, NY 10036 - Hybrid, Must be onsite one day a week and work Eastern Time office hours) W2 Employment, G...

3h ago

Go to Apply

Jr. Digital Account Manager

NBC Universal • New York, NY • 3h ago

Management & Administrative

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our them...

3h ago

Go to Apply

Marketing Manager

LinkedIn • New York, NY • 3h ago

Management & Administrative

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.