Senior Account Manager - Healthcraft Creative Solutions

Aegis Therapies • Fort Smith, AR • 3d ago

Healthcraft Creative Solutions is a small but mighty team of...actual humans. Humans who care deeply about helping people find the health and wellness services that will improve their lives. And because we're actual people, we're looking for someone who has an authentic desire to grow, develop and cultivate meaningful connections with others through impactful, original marketing solutions.

Here's the best part. Companies usually come in two flavors: big corporations where you're barely noticed and stuck doing a narrow, rigid set of tasks or small operations that may or may not be around next year. At Healthcraft, you get the culture and flexibility of an entrepreneurial startup with the stability of being backed by a strong, established company. Apply today.

Position: Senior Account Manager

Hours: Full Time

Setting: Hybrid (Remote/In office)

Location: Frisco, TX

GENERAL PURPOSE

The Senior Account Manager will help to oversee the successful onboarding and retention of Healthcraft clients. This person will be detail-oriented, organized, and proactive to help ensure that client expectations are met and exceeded with accounts they are directly assigned, as well as those that are delegated to other Account Managers. Leads team efforts to ensure all projects are completed within the budgeted time, cost, and scope. Manages projects to ensure focus/alignment, monitor progress, maintain momentum, resolve issues, and ultimately deliver desired results. Leverages expertise in account management, communication, and strategy to help foster the successful launch of multi-channel campaigns.

ESSENTIAL JOB DUTIES

In collaboration with the Principal, oversee client success and help drive positive, measurable outcomes

Develop, evolve (as needed), and oversee SOPs to help ensure smooth workflow

Manage multiple accounts; develop positive working relationship with all customer touch points

Drive client retention, renewals, upsells, and client satisfaction

Oversee Account Manager(s), delegate account assignments, and proactively collaborate to help ensure the mutual success of team members and clients

Work closely with Account Manager(s) on day-to-day operational processes including campaign set-up, receipt of creative, trafficking, optimization, troubleshooting, and QA

Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal

Manage monthly campaign status documents for review

Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

Summarize, assign, and track project requests using project management software

Coordinate project timelines and staff to ensure projects get completed on schedule, on budget, and within scope

Support the development of pricing proposals for prospective clients

Support new client onboarding

Build and maintain vendor relationships

Coordinate support from freelancers/contractors when needed

Facilitate preparation of presentations as needed

QUALIFICATIONS

Bachelor's Degree or equivalent job experience in business, business administration, marketing, or related field

Five (5) or more years of experience in project management or related field

Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

Strong interpersonal skills - able to interact with clients of all levels

Superior customer service skills

Detail-oriented, organized, and able to maintain logistics of multiple projects on intersecting timelines

Strong self-starter with the ability to work independently

Familiarity with project management software (e.g., ClickUp)

Proficient in use of Microsoft Office programs including PowerPoint, Word, and Excel

Excellent written and oral presentation skills

Ability to effectively and efficiently complete multiple assignments with minimal supervision

Must be able to maintain confidentiality regarding patient, employee, and company proprietary information

Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

Excellent organizational and time management skills

Strong listening skills and collaborative spirit

Ability to think creatively and innovatively

EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here (https://www.mycare.com/PublicFile/65f11946-5238-4db3-8dc8-9668ee3e78d6) OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/ .

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