Back to Jobs search

Network/Telecommunications Analyst I

Fairfax County Sheriff's Office • Fairfax, VA • 6h ago

Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/5027274)

Apply

Network/Telecommunications Analyst I

Salary

$65,474.66 - $109,124.29 Annually

Location

FAIRFAX (EJ32), VA

Job Type

FT Salary W BN

Job Number

25-01487

Department

Information Technology

Opening Date

08/09/2025

Closing Date

8/22/2025 11:59 PM Eastern

Pay Grade

S23

Posting Type

Open to General Public

Description

Benefits

Questions

Job Announcement

Our department is seeking a motivated, service-oriented, and technically skilled IT professional to join the Infrastructure Division, focusing on modern telephony and communication systems. This entry-level position plays a vital role in supporting the county's information technology operations by serving as a frontline responder for IT service requests and system support. The selected candidate will provide direct assistance to end users across a wide range of county agencies, with specific emphasis on the support and administration of unified communications (UC) systems, like cisco and day-to-day operations. This person will support fulfillment of tickets and customer needs within the ServiceNow IT Service Management (ITSM) platform, ESMP, and the use of basic scripting and configuration techniques to automate workflows and improve service delivery.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following: (https://www.fairfaxcounty.gov/hr/equivalencies-education-and-experience)

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus two years network and/or telecommunications experience; or a bachelor's degree in such fields.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

Provide technical support and troubleshooting for Cisco IP phones and VoIP systems, including user provisioning, call routing, and phone configurations.

Support ServiceNow incident and ESMP service request management; assist with basic administration such as workflow updates, ticket tracking, and reporting.

Deliver excellent customer service in responding to end user support request.

Apply basic coding/scripting (e.g., JavaScript, HTML, or SQL) to automate tasks or enhance ServiceNow functionality.

Collaborate with senior analysts and IT teams to address user issues and implement minor system enhancements.

Maintain accurate documentation of incidents, resolutions, and technical procedures.

PHYSICAL REQUIREMENTS:

Must possess the ability to lift boxes weighing up to fifty pounds. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

LI-JT1

Go to Apply

Sales Development Representative I Security (Full Time) United States

Cisco • Herndon, VA • 2d ago

Sales & Marketing

Sales Development Representative I Security (Full Time) United States Apply ( https://jobs.cisco.com/jobs/Login?projectId=1447946 ) Location:RTP, North Carolina, US Alternate LocationAtlanta Georgia, Austin Texas, Chicag...

2d ago

Go to Apply

Onsite Salesforce Tech Lead

Deloitte • Arlington, VA • 2d ago

Sales & Marketing

Salesforce Tech Lead - Project Delivery Specialist -Customer Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce Tech Lead you will have...

2d ago

Go to Apply

Onsite Salesforce Tech Lead

Deloitte • Mclean, VA • 2d ago

Sales & Marketing

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.