Customer Service Assistant I

MRA-THE MANAGEMENT ASSN INC • Reeseville, WI • 18h ago

JOB REQUIREMENTS: Customer Service Assistant I Specialty Cheese Co
Reeseville, WI The Customer Service Assistant supports internal
operations of the customer service team by performing a range of
administrative and logistical duties. These include assisting with order
entry, label inspections, customer sample coordination, and managing
shipments and documentation. This entry-level role reports directly to
the Assistant Customer Service Manager and indirectly to the Customer
Service Manager. Key Responsibilities Customer & Order Support Input
customer orders into inventory and purchasing software. Manage customer
accounts: receive, process, confirm, and acknowledge orders. Submit
acknowledgments, shipping confirmations, and invoices through various
customer portals. Support new customer onboarding and update customer
price sheets monthly based on milk futures. Attend weekly freight
meetings and update the Customer Weekly Orders Spreadsheet accordingly.
Organize a monthly customer order review meeting based on the weekly
spreadsheet. Sample & Label Duties Track customer samples and follow up
on feedback. Assist with the submission and fulfillment of sample
requests. Perform label inspections to ensure accuracy. Documentation &
Internal Support Help complete new product forms and update records.
Assist with other assigned tasks as needed. Skills & Abilities Attention
to Detail Accuracy in data entry, label checks, and order tracking.
Computer & Software Skills Intermediate knowledge of Excel Basic
knowledge of Word Familiarity with inventory and purchasing software
systems (BC Foods) Communication Skills Strong written and verbal
abilities; responsive and professional customer interaction.
Organizational Skills Able to multitask, prioritize, and work
independently. Team-Oriented Willing to support teammates across
departments. Education & Experience Education: High school diploma or
equivalent preferred. Experience: 1-3 years\' experience in customer
service preferred. Physical Requirements & Work Environment Primarily
seated work with occasional lifting (up to 20 lbs.). May occasionally
need to enter production or construction areas (safety training
provided). MRA is an Equal Opportunity/Affirmative Action Employer
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/B67D2E5C7C8548EA

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