Description
BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®
THE OPPORTUNITY
The Wire Operations Manager will be responsible for managing and administration of the Wire Operations Department. Day-to-day operations and responsibilities include but are not limited to the following: Manages daily operational function of the Wire Department. Manages daily supervision, support, review and signing authority approvals for the wire operations team and its processing of wires, record retention management, daily balancing, monthly certifications, and other miscellaneous assignments. Provide superior customer services and/or assistance to bank personnel and bank customers. Maintain compliance of banking policies and procedures with an emphasis in customer confidentiality and applicable laws as they pertain to wire processing. Maintain a professional demeanor and positive attitude.
Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
HOW YOU'LL MAKE A DIFFERENCE
Manages all processes for U.S. Dollar and FX incoming and outgoing wire transfers in various queues in multiple Wire Transfer Systems through either Society for Worldwide Inter Bank Financial Telecommunication (S.W.I.F.T) or the Federal Reserve.
In depth knowledge to support and oversee day to day operations.
Monitors for potentially fraudulent activity, to ensure no loss to the organization. Coordinates cross-functional communication to resolve fraud situations and proactively provides recommendations to avoid fraud.
Analyzes current processes to identify process improvements to identify and reduce risk, proactive monitoring and makes recommendations to management.
Define reporting needs and implements metrics to monitor current and emerging risk trends, issues, and opportunities related to strategy and goals.
Interacts with Business Partners needed. Works effectively across the organization to maximize company resources.
Establishes and ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
Supports all department audits; locates and delivers wire samplings to auditors; assists in communicating and answering auditor's questions.
Maintain a Satisfactory Audit rating.
Develops and maintains wire standards and desk top job aids for the Wire Department.
Provides monthly tracking volumes and data to management.
Leads by example, assumes responsibilities where a gap needs to be filled. Sets high standards and follows established bank policies and procedures and adheres to audit requirements.
Provides direction, leadership and motivation to ensure that the department team achieves service and operational goals.
Manages the day-to-day operational functions of the department.
Design and implement effective processes and controls for safe and efficient operations.
Thoroughly understands the wire systems, how they interface, who the appropriate parties to engage in troubleshooting are, and establish an escalation process for every silo in the chain.
Involved with interviewing and hiring decisions.
Prepare and deliver employee performance evaluations, goal planning and counseling. Communicate expectations and provide regular feedback, praise, and corrective action as appropriate.
Develop personnel skills through training and coaching.
Manage, support, coach and train staff.
Participate with Disaster Recovery Team to design, implement and test effective business continuity procedures.
Advise management on an adequate FTE allocation for current and anticipated wire volume.
Assures high quality and friendly customer service.
Develops effective relationships across levels and functions to achieve business objectives.
Resolves customer inquiries/complaints and situations in a positive, professional, and efficient manner.
Promotes effective service environment.
Approves transactions within established guidelines.
Identify and mitigate audit operational risk.
Expense control for the department.
Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any @type; builds a diverse workforce and supports affirmative action.
Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
Performs other duties and projects as assigned.
WHAT YOU'LL BRING
Skills, Behaviors, & Knowledge
Required:
Thorough knowledge of bank wire operations processing
Review and be knowledgeable of departmental and human resources policies and procedures
Proven leadership skills, and the ability to coach team members to ensure high level of customer service
Ability to apply sound judgment, effectively solves problems, and determine fraudulent activity consistently.
Ability to react calmly and take lead during stressful situations.
Ability to provide immediate constructive feedback to subordinates, peers and manager as needed.
Ability to establish peer relationships and communicate effectively with other internal departments.
Ability to work with all levels within the organization in a collaborative manner.
Ability to use active listening skills.
Excellent critical and analytical thinking and problem-solving skills.
Accepts responsibility, ownership, and accountability for work results.
Outstanding time management skills.
Finds a high-volume, dynamic, and team focused environment engaging.
Detail-oriented and process-oriented approach.
Ability to work on many tasks simultaneously in a fast-paced environment.
Ability to work limited supervision while performing duties.
Ability to work independently and make routine decisions.
Ability to understand and follow basic instructions and guidelines.
Prioritize and complete tasks accurately.
Exceptional oral, written, and interpersonal skills.
Know how to collaborate effectively with team members; able to adapt to new situations; reliable.
Accurate and efficient data entry/typing skills.
Advanced accounting knowledge and balancing skills.
Advanced knowledge of Microsoft Suite: Outlook, Excel, MS Word.
Advanced understanding of Wire Transfers.
Advanced knowledge of regulatory requirements.
Technical understanding of wire systems to manage all interfaces for seamless performance.
Ability to understand and identify interdependencies between systems and outcomes.
EDUCATION, EXPERIENCE AND/OR LICENSES:
Experience:
Required:
Five years' minimum banking operations experience
Five year's minimum U.S. Dollar and S.W.I.F.T Wire Transfer experience
Two year's minimum experience Management of a production Team
Education & Certifications:
Required:
Batchelor's Degree or equivalent work experience
Preferred :
SWIFT Certification
HOW WE'LL SUPPORT YOU
Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
Building & Supporting Your Family: Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGE
The full-time base salary range for this position is $68,000.00 - $98,000.00 USD a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Equal Opportunity Employer
PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.
