Operations Analyst

Zoom • San Jose, CA • 6d ago

What you can expect

Join a dynamic DevOps team where your analytical skills will have a tangible impact. You will play a critical role in shaping how the organization measures and improves operational performance. By creating business metrics and scorecards, you'll empower service teams and leadership with the insights needed to drive meaningful improvements. This is a highly collaborative role, working across all DevOps pillars to define reporting sources and build targeted presentations that guide decision-making.

About the Team

Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration. Our DevOps organization supports the backbone of our infrastructure, ensuring services are reliable, scalable, and continuously improving. The team values data-driven insights, cross-functional collaboration, and a proactive mindset. You'll be part of a forward-thinking group that embraces innovation and strives to streamline operations using the latest tools and technologies.

Responsibilities

Collaborating with service teams to define dashboards that highlight key service health metrics.

Building and iterate spreadsheet models that reflect real-world service operations, ensuring they remain accurate and relevant.

What we're looking for

Demonstrate 5+ years of experience in building data models to support online service operations.

Salary Range or On Target Earnings:

Minimum:

$98 900,00

Maximum:

$228 700,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

08/22/25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment?

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

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