Pay Range: $17.50 - $22.43
Responsible for analyzing and processing a significant volume of Retail Installment Contracts daily, prepared by our extensive network of dealerships, for input into our LOS and Core System. Acts as the single point of verification for all Retail Installment Contract data, and consumer application data within the Dealer Finance Department.
Education and Experience:
High School Diploma Required; Associates Degree is preferred
2 years in a professional work environment required, preferably within a bank or financial institution work-setting
Customer service experience preferred
Skills and Abilities:
Basic to Intermediate PC Skills, including all Microsoft Applications (primarily Excel/Word), and strong data entry skills.
Basic Accounting skills and firm mathematical skills.
Ability to work efficiently and effectively within a face-paced, team-oriented environment while maintaining a high level of accuracy.
Ability to exhibit the willingness to cooperate with internal/external business partners, resolve interpersonal conflicts quickly while maintaining a big-picture vision of oneself and the team, and portray leadership characteristics that enhance the team morale and overall value proposition of the Dealer Finance Department.
Sustain a professional appearance, attitude/demeanor, and communication at all times.
Unique Job Characteristics and Requirements:
Some Saturday and holiday hours may be required. May require evening hours as volumes increase.
Tasks Performed:
60% Reviews contracts and documentation packages, including precise verification of all dealer contracts received, ensuring accuracy and completeness, in addition to adherence to applicable state laws within the Dealer Finance footprint. Precisely inputs data into our LOS from the Validation and Discounting functions, while cross-referencing Credit Application, Decision Notification, and Retail Installment Contract data. Communicates efficiently and effectively with dealerships to clear identified discrepancies conditions of approval/counteroffers, while collecting any recognized items needed to achieve same-day-funding, and communicates with internal business partners including, but not limited to, Indirect Lending Management, Dealer Relationship Managers, Operations, LDCC, Call-Center, Accounting, Verification and Scanning, and Systems Development.
15% Exhausts the problem inventory resolution phase on each contract, whenever possible, to contribute to the expeditious funding process, and reduce total problem inventory on a daily basis. Prepares daily General Ledger Entries in our Core System, and calculation of Dealer Reserves. Maintains logs for tracking discrepancies/problem inventory associated with dealerships. Answers inquiries from our Dealer Network, including, but not limited to, Indirect Lending Policy where applicable, Rate Sheet clarification where needed, current Dealer Finance Rate Promotions.
10% Data enters Roll-Its manually enters all information for auto-approved contracts meeting specific requirements. Prepares documents for loan payments and payoffs and processes Hold/Release Forms, while communicating with the applicable internal and external business partners where required.
10% Participates in career development initiatives to expand knowledge base of Indirect Lending, including, but not limited to, specific required bank trainings, external coursework/training opportunities, and the Junior Underwriting Program. Engages in short and long term projects varying in scope and complexity, special initiatives, etc.
5% Performs other duties as assigned by Management, including, but not limited to, preparation of reports that yield key statistics with regard to daily contract volume, including aggregation of new contract volume received, determination of the percent of new contracts deemed as problem inventory, and routine analysis of problem contract reports to ascertain dealership concentrations and problem @type concentrations.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Benefits for Full-Time Employees:
Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
Parental Leave : Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage : Ensuring your overall health and well-being.
Flexible Spending Accounts : For healthcare and dependent care expenses.
Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits : Including hospital, accident, and critical illness coverage.
Retirement Plans: ?Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance : Supporting your growing family.
Tuition Reimbursement : Invest in your education and career growth.
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services : Various benefits and financial planning assistance .
Benefits for Part-Time Employees Working 20+ Hours/Week:
Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave : Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave : For your health and safety.
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services : Various benefits and financial planning assistance .
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\%20English\formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.
