Technical Support Manager - Manufacturing

TEKsystems • Cornelius, OR • 16h ago

Are you a seasoned leader with a passion for customer service and technical problem-solving? TEKsystems is seeking a Technical Support Manager to lead a high-performing team of support professionals for a long-term opportunity with a well-established manufacturer of scientific and laboratory equipment.

What You'll Do:

As the Technical Support Manager, you'll oversee a team of four support specialists, driving excellence in customer service and technical troubleshooting. You'll be responsible for:

Team Leadership & Development

Lead, coach, and mentor the Technical Support team.

Conduct regular one-on-ones and performance reviews.

Manage onboarding and training for new hires.

Monitor KPIs and ensure timely resolution of customer issues.

Customer Support Strategy

Develop and refine support policies and service standards.

Champion a customer-first culture.

Serve as the escalation point for complex technical issues.

Operations & Tools

Ensure accurate documentation in systems like OS Ticket, Business Central, and Salesforce.

Promote proficiency in internal tools including Microsoft Office and SharePoint.

Collaborate with engineering and production teams to resolve recurring issues.

Service Oversight

Lead remote troubleshooting and onsite service coordination.

Manage warranty claims and service dispatches.

Maintain and improve technical documentation and training materials.

Continuous Improvement

Drive process improvements through A3 initiatives.

Report key metrics to leadership.

Communicate customer feedback to internal teams for product enhancement.

? What You Bring:

5+ years in technical support or customer service, with 2+ years in a leadership role.

Experience with scientific or laboratory equipment is a strong plus.

Ability to read wiring diagrams and troubleshoot temperature-controlled systems.

ERP/MRP experience required; familiarity with Microsoft Dynamics Business Central preferred.

Valid driver's license and willingness to travel.

Pay and Benefits

The pay range for this position is $60000.00 - $75000.00/yr.

Health BenefitsFull-time employees are eligible for medical, dental, and vision insurance on the first of the month following 60 days from hire date.

401(K) Retirement Plana. The Company will match 100% of an employee's contribution up to 3% of their annual salary; as well as an additional 50% match for any contribution between 3% and 5%.b. Automatically enrolled with a 3% contribution. You have the option to opt out or update contributions.2. Short-Term and Long-Term Disability Insurancea. 100% covered through the company.3. Life Insurancea. 100% covered through the company.4. Flex Spending Plan (FSA/HSA)a. Voluntary planb. Yearly enrollment, employee choice of amount deduction.5. Oregon PMFLa. The total contribution is 0.983% which will be split between Employee 60% and Employer 40%.

Workplace Type

This is a hybrid position in Cornelius,OR.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Go to Apply

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