IT System Analyst

Reyes Holdings • Niles, IL • 11h ago

Position Responsibilities:

Analyze, design, implement, and maintain Information Technology (IT) service management processes and systems as an IT System Analyst to optimize service delivery, aligning with business needs and collaborating with stakeholders to drive improvements and ensure compliance with best practices

Evaluate current IT service management (ITSM) processes and workflows to identify areas for improvement and design optimized solutions that enhance service efficiency and quality

Collaborate with IT service teams to develop and implement ITSM processes, including incident, problem, change, service, and request management

Support and maintain ITSM platforms, troubleshoot issues, and implement system updates and enhancements to ensure seamless operation and process automation

Develop and maintain dashboards and reports that provide visibility into key IT service performance metrics, such as SLA compliance, incident response times, and service availability

Lead the analysis of recurring incidents and problems to identify root causes and develop long-term solutions that prevent future occurrences

Remain current with emerging trends and technologies in IT service management and research opportunities to enhance IT service delivery through the adoption of new tools, processes, and best practices

Travel up to 25%

Other duties as assigned

Required Education and Experience:

Bachelor's Degree and 1 to 2 plus years of related experience in IT service management, systems analysis, or related IT field or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience in IT service management, systems analysis, or a related IT field Agile and ITSM platforms, etc., ServiceNow, Azure DevOps, etc. experience

Preferred Education and Experience:

Bachelor's Degree

Strong understanding of IT service management frameworks (e.g., ITIL) and processes

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

Similar Jobs

EY-Parthenon Senior Director, AI ML Engineering

EY • Chicago, IL • 54min ago

IT & Engineering

Location: New York, Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, McLean, San Francisco, Detroit, Philadelphia, Hoboken, Seattle, Denver At EY, we're all in to shape your future with confidence. We'll help you...

54min ago

Go to Apply

Pharmacist Data Scientist and Informaticist

Rush University Medical Center • Chicago, IL • 1h ago

Hospital & Medical

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: System Pharmacy Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work...

1h ago

Go to Apply

Advanced AI Software Engineer Associate Director

Accenture • Chicago, IL • 2h ago

IT & Engineering

We Are: The beginning of a new Data & AI decade that will reshape work and society has begun. Accenture is stepping boldly into this future with a clear strategy and purpose: to help clients optimize and reinvent the...

2h ago

Go to Apply

Physical Therapist

Trinity Health • Melrose Park, IL • 6h ago

Hospital & Medical

Employment Type: Full time Shift: Description: Evaluates patients, plans and implements an effective Physical Therapy program based upon physical assessment, clinical judgement, and psychological sensitivity for inpatien...

6h ago

Go to Apply

Physical Therapist Assistant

Enhance Rehabilitation • Hillside, IL • 6h ago

Hospital & Medical

Enhance Rehabilitation is currently seeking qualified physical therapy assistant candidates to join our dynamic team. As an Enhance Rehabilitation physical therapist assistant, working under the guidance of a physical th...

6h ago

Go to Apply

Therapy Home Health

Elara Caring • Des Plaines, IL • 6h ago

Hospital & Medical

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join ou...

6h ago

Go to Apply

Pelvic Health (Gender Affirming Care) Physical Therapist-$2500 Sign On Bonus

Select Medical • Chicago, IL • 7h ago

Hospital & Medical

Overview Position: Pelvic Health (Gender Affirming Care) Physical Therapist Location: 1725 W Harrison St, Suite 440, Chicago, IL Schedule: Full Time Compensation: $85,000-$105,000 annually, based on years of experience I...

7h ago

Go to Apply

Center Manager/Physical Therapist-$10,000 Sign on Bonus

Select Medical • Deerfield, IL • 7h ago

Hospital & Medical

Overview Position: Center Manager-Physical Therapist Location : Deerfield, IL Compensation: $84,000-115,000 annually, based on years of experience Incentive: $10,000 Sign On Bonus Our Deerfield location is a growing outp...

7h ago

Go to Apply

Sales Associate

IT'SUGAR • Chicago, IL • 8h ago

Sales & Marketing

IT'S Fun, IT'S Flexible, IT'S Entertaining IT'SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding r...

8h ago

Go to Apply

Retail Sales Specialist

Staples • Chicago, IL • 8h ago

Retail & Hospitality

Job Shift: Flex Hours Posted Salary/Rate: $17.10 - $17.35 Job Identification: 46966 Job Category: Retail Stores Job Schedule: Part time On-site Sales Specialists provide exceptional customer service in helping our custom...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.