ITSA Client Support Specialist (CS26-021)

Southern Illinois University E • Edwardsville, IL • 4d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12861677\ Positio Title: ITSA Client Support Specialist (CS26-021)\ \ Location: Edwardsville, IL\ \ \ \ Apply Before: 00878\ \ Department: Information Technology Srvcs\ \ FLSA: Non-Exempt\ \ Description: Description\ \ To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of ITSA Client Support Specialist (CS26-021). As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.\ \ Why SIUE?\ \ Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a \$471 million annual economic impact on the region. Each year, the University\'s presence generates almost 9,000 additional jobs and more than \$250 million in labor income for the area.\ What You Will Do\ Under administrative direction of the Manager, this position provides direct support for computer solutions to customer service problems, as well as the installation, configuration, and maintenance of the computer hardware and software. This includes providing hardware, software and networking training and support. The objective is to provide timely and effective computing solutions to customers.\ \ This position also works as part of the team that refreshes leased computers on campus during the lease cycle.\ \ This position may also provides direct support for computer solutions in computer labs and classrooms. This includes installation, configuration and maintenance of the computers.\ \ Minimum Acceptable Qualifications\ \

High School Graduation or equivalent.

Any combination totaling one year from the following categories:

progressively more responsible work experience in an Information Technology (IT) related profession; college course work which included Information Technology (IT), or a closely related discipline, 60 semester hours or Associate. All experience can be concurrent.

1) 1 or more years installing, upgrading, and troubleshooting

computer hardware and software;

2) 1 or more years demonstrable knowledge of scripting languages OR

programming, and programming theory and practice;

3) 1 or more years troubleshooting computer networking technology,

servers, services, and related protocols such as TCP/IP, NETBIOS, AppleTalk, Bluetooth, IEEE 802.11;

4) 1 or more years installing, maintaining, administering, and

trouble shooting multiple operating system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.;

5) 1 or more years Microsoft Deployment Toolkit or alternate large

scale imaging experience;

6)1 or more years maintaining systems in an Active Directory

environment;

\ \ Supplemental Information\ \ Civil Service Information: Civil Service Application - FAQs\ \ Application Instructions: [How to Apply - Step by Step \PI275667009

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