Marketing Manager Customer Experience

DIRECT SUPPLY • Milwaukee, WI • 2d ago

JOB REQUIREMENTS: Position Summary: Direct Supply is building the future
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Marketing Manager - Customer Experience position,
you\'ll lead efforts to elevate how Direct Supply engages with customers
through premier tradeshows, strategic campus visits, and the
transformation of our showroom into a future-focused Customer Meeting
Center. You\'ll align immersive, high-impact experiences with business
objectives, bringing our brand to life through personalized, memorable
customer interactions. Skills Needed: Delivers Results - Seizes new
opportunities and tackles challenges head-on with urgency. Takes
initiative and consistently hits goals. Zeroes in on key priorities for
results. Drives progress through uncertainty and moves others to action.
Deals with Ambiguity - Adapts smoothly to change and thrives in
ambiguity, maintaining composure and productivity. Maintains progress
despite incomplete information and tackles complex issues
constructively. Ensures a Customer Focus - Keeps our customer needs at
the center; Tirelessly pushes for AI-First solutions to create customer
value and evangelizes Principle #2. Taps into market and customer
insights to shape priorities and make decisions. Mobilizes Resources -
Efficiently marshals and utilizes resources - people, funds, materials,
support - to meet objectives within deadlines and limits. Coordinates
multiple activities and optimizes limited resources to achieve goals.
Communicates Effectively - Develops and delivers impactful
communications for diverse audiences across channels. Excels in both
small and large group interactions. Captures attention, actively
listens, and guides discussions towards targeted goals. Proven ability
to lead complex projects from concept through execution with
cross-functional collaboration. What You\'ll Do and Impact: Lead the
transformation of a traditional showroom into a multi-purpose Customer
Meeting Center through a phased plan and long-term strategic vision.
Drive customer engagement strategy and ensure brand consistency across
both physical and digital environments. Collaborate with
cross-functional teams to integrate technology, storytelling, and design
elements that reflect the brand and support strategic priorities. Apply
strategic planning and project management expertise to deliver seamless
execution across multiple workstreams. Oversee strategy and execution
for top-tier tradeshows, including messaging, engagement, and alignment
to sales pipeline goals. Lead end-to-end planning and delivery of
on-campus customer visits, ensuring high-impact, personalized
experiences. Develop scalable, repeatable processes for visit execution
and feedback collection to continuously improve satisfaction and
outcomes. Support the alignment of... For full info follow application
link. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/CEE05AF4872745F3

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