Sales Operations Analyst

Wolters Kluwer • Waltham, MA • 20h ago

NOTE: This is a hybrid role. Qualified applicants must live within commuting-distance of our Waltham, MA office.

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, pharmacists, technologists, and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

The Sales Operations Analyst reports into the Associate Director of Sales Operations and is a key member of the Global Sales Operations team. The Sales Operations Analyst has proven success in supporting and/or building effective enablement programs in both fast-paced and large-scale field operations. This individual must be able to develop and deliver the enablement of sales CRM, tools, content, meetings, communications and overall readiness, to support existing field sales, partners and new hires.

This individual will be required to fully understand our products and specifically our Sales CRM technology ecosystem, to develop processes and resources that help to ensure our global salesforce has the comprehensive support required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support the overall sales enablement strategy.

Assist in defining, building, and supporting regional sales meetings

Act as liaison between the GEMs (Global Events/Meetings) team and Sales Operations for all organization surrounding the Annual Global Sales Kick Off

Manage Sales Intelligence call agendas and execution monthly

Assist with the rollout, adoption and knowledge transfer of all sales tools and best practices

Assist with streamlining sales activities and enhance salesforce productivity by maximizing Salesforce

Support the maintenance and documentation of sales processes within CRM including Quick Reference Guides.

Proactively identify opportunities to improve the sales process and to assist Sales and Sales Management in understanding process bottlenecks and inconsistencies.

Provide ongoing training on processes, improvement of processes, through daily support in the Salesforce case queue

JOB QUALIFICATIONS

Education:

BA/BS or equivalent required

Skills & Requirements :

5+ years of proven success in Enterprise Sales Support or Enablement role

Training experience required, including proactive trend analysis to identify training opportunities

Highly proficient in Excel, PowerPoint, Salesforce.com, and other common technologies

-Experience using Gen AI tools, a huge plus.

Highly organized, customer-focused, innovative and strong attention to detail

Able to speak to senior audiences and command the respect of field teams

Excellent communicator, self-aware, transparent, collegial, and open to feedback.

Strong business acumen; strong reporting and analytics, troubleshooting, problem-solving, and project management skills

Demonstrated ability to partner with GTM teams and other cross functional departments.

Experience with various sales selling methodologies

Proficient in LMS systems, information learning tools, communities, and web conferencing tools.

Travel Requirement:

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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