Sales Support Specialist

TEKsystems • Ventura, CA • 1d ago

Description

This position is an integral part of the Global Revenue Team with a focus on Order Management including compliance with company policies and procedures. This position will focus on the customer onboarding experience (e.g. customer set up, contract review and pricing).

What You'll Do:

Review customer contracts. Summarize key terms, issues and seek approvals, as needed.

Flag non-standard contract terms for accounting and billing review.

Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable time frames.

Verify compliance with internal policies (and external regulations).

Facilitate customer onboarding and new partner creation, account, rate setup and billing requests.

Track incoming purchase orders and ensure order numbers are included within the platform prior to billing (i.e., purchase order compliance). Work with client services and customers to alleviate any issues

and/or discrepancies.

Track and maintain customer billing portals. Facilitate billing portal operations with stakeholders (e.g.,billing, collections, client services, etc.).

Provide customer related reports to management, sales and customers as needed/required.

Support global Deal Desk leadership to deliver consistent and exceptional support to our sales organization.

Collaborate cross-functionally to investigate and respond to inquiries regarding contracts and partner set-ups.

Become a subject matter expert on customer order operations to identify and implement process improvements.

Perform other duties and projects as assigned when needed to support the business.

Additional Skills & Qualifications

Bachelor's degree or equivalent in relevant experience. 2+ years of related office experience in one of the following areas: Client contracts, Order Management, Administrative Sales Support, General Accounting and Invoicing or Customer Service

Intermediate or above level of proficiency in MS Office Suite (especially MS Excel) required.

Excellent customer service skills.

Strong attention to detail and focus on compliance.

Excellent interpersonal and written/verbal communication skills.

Ability to thrive in time-sensitive environment and easily adapt to shifts in priorities. Ability to juggle multiple high priorities in a fast-paced environment and have a willingness to learn.

Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.

Experience with Oracle, Salesforce, DocuSign CLM, Incorta, JIRA is a plus.

Experience with Ariba, Coupa billing portals is a plus

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Ventura,CA.

Application Deadline

This position is anticipated to close on Jul 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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