Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00050853
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Applications must be filed at:https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00050853
Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the postingif a suitable candidate is found. We encourage applicants to submit and complete the application promptly.
Are you ready to grow, make a positive impact?If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollers Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollers office serves virtually every citizen in the state. As Texas chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
Clickhereto see an inside look at the Texas Comptrollers office!
ABOUT THE Division
General description
The Texas Comptrollers Office is hiring a Desktop Configuration Administrator within the Information Technology Division. This role is responsible for providing advanced support for agency workstations in a Microsoft MECM environment. Key duties include, complex issue resolution, software packaging and deployment, vulnerability management, remote desktop support, and developing technical documentation and process automation to optimize system performance. The position may supervise the work of others. Strong customer service skills and proven expertise in systems support are essential. The ideal candidate will be a quick learner who can adapt rapidly to shifting priorities in a dynamic, fast-paced environment.
Work Hours
Work hours are between 6:00AM to 6:00PM, 40-hour week, Monday Friday. Occasionally work overtime and/or additional hours on evenings, weekends and/or holidays during business peaks. Performs on-call duty on a rotational basis. Employee must be capable of being onsite within one (1) hour of being called. Hours may change based on business need.
Qualifications: Minimum Qualifications
Bachelor's degree. Seven (7) years of direct work experience with desktop PC and application support for networks of 500 or more end points. Experience in deploying applications using Microsoft Endpoint Configuration Manager or System Center Configuration Manager (MECMSCCM). Demonstrable skills and advanced knowledge of Microsoft operating systems Experience with Active Directory administration Experience with PowerShell
Preferred Qualifications
Bachelor's degree in Computer Science, Computer Information Systems, or Management Information Systems. Experience in creating and deploying software using MECM or PowerShell Experience in supporting virtual desktop infrastructure, like VMware Horizon Advanced troubleshooting skills in a secure workstation environment Experience with working in a problem tracking tool to submit, work and organize tickets Win 11 or most current Operating Experience Office O365 or most current MS Office experience Experience with Tenable Vulnerability Management for workstations Experience with workstation support using Remote Management Tools Experience with Print Server Management
Substitution
One (1) additional year of full-time work experience with desktop PC and application support may substitute for each year (30 semester hours) of required education with a maximum of 120 semester hours (four years).
Licenses/Certifications (Preferred)
MCITP Microsoft Certified IT Professional (on Windows) MCTS Microsoft Technology Specialist (Windows) MCDST - Microsoft Certified Desktop Support Technician MCSE Microsoft Certified Solutions Expert
In this role you will:
Provides technical support for hardware software and applications Determines support requirements for the location, devise installation, and operation of IT Equipment and systems Coordinates with IT sections to determine issues and resolutions Coordinates with peers and customers to provide status of assigned tickets Coordinates with vendors to support IT hardware and software Validates and verifies cost associated with IT equipment Implements, schedules and completes approved hardware and software deployments Implements customer approved hardware and software Evaluates and recommends actions on testing and certification of software and hardware upgrades Develops and documents Standard Operating Procedures Manages and assigns tickets in Service Now to peers and other teams Develops and deploys Disaster Recovery desktops for DR events Schedules and completes hardware and software system implementations and maintenance Manages and administers desktop hardware and software including planning and coordinating upgrades and maintenance activities Implements and administers field coordination and planning for the effective installation, update and removal of hardware, software and equipment Administers and adjusts hardware and software to fit within the agency guidelines Develops and tests PC based applications Researches virus, Trojan and worm issues and report findings to Information Security Researches and evaluates solutions for Hardware and software Researches new equipment that will fit within the agencies structure Evaluates, and recommends hardware and software to fit within the agency guidelines Research outside sources for known solutions to increase agency knowledgebase Designs presentations, flowcharts and knowledge bases to support agency hardware and software Analyzes and tests new procedures Researches budget requirements for IT equipment Evaluates and offers solutions for all IT equipment Develops and designs field coordination and planning for the effective installation, update and removal of hardware, software and equipment Performs other related duties as assigned
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start.See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentationto this job application.
