Inside Sales Coordinator I

UFP VENTURES II, INC. • Hartford, WI • 22h ago

JOB REQUIREMENTS: Job Summary The Inside Sales Coordinator I serves as a
key liaison between customers, account managers, production teams, and
logistics. This role works closely with a team of Account Managers to
ensure excellent customer service, timely order processing, and strong
follow-through. The ideal candidate is collaborative, organized, and
thrives in a fast-paced, team-oriented environment where safety is a top
priority. Principle Duties and Responsibilities Serves as the primary
point of contact for day-to-day customer communication, order status
updates, and inquiries. Works directly with assigned account managers to
support their territories and ensure customers\' needs are met.
Collaborates regularly with a regional team of inside sales coordinators
to share information, coordinate coverage, and improve internal
processes. Enters and manages customer orders with accuracy and
attention to detail, ensuring alignment with pricing, lead times, and
delivery requirements. Collaborates closely with production and shipping
teams to confirm availability, lead times, and delivery schedules.
Supports account managers by tracking open orders, assisting with
customer follow-up, and being the first line of defense for accounts
receivables matters. Addresses customer concerns or issues quickly and
professionally, escalating when needed. Assists with inventory checks,
product specifications, and order customizations as needed (e.g.,
cut-to-size lumber, treated wood, custom crate/skids). Supports account
managers with various duties (e.g., monthly pricing maintenance, product
code requests, design requests) as needed. Contributes to continuous
improvement initiatives and helps streamline sales processes. Works with
account managers to comply with customer request and to solve customer
problems. Prepares various reports and correspondence as required.
Contributes to a strong culture of teamwork, communication, and safety
awareness in all daily activities. Performs other duties as needed.
Qualifications Minimum of high school graduate 1+ year of experience in
inside sales, customer service, or order entry - preferably in the
packaging, lumber, or manufacturing industries. Excellent written and
verbal communication skills. Strong attention to detail and
problem-solving ability. Experience with ERP systems and proficiency in
Microsoft Office. Ability to multitask, stay organized, and manager
priorities in a fast-paced environment. Team-oriented with a strong
customer service mindset. Preferred (but not required) Familiarity with
wood products, lumber grades, or industrial packaging terminology.
Understanding of freight/logistics... For full info follow application
link. Universal Forest Products and its subsidiaries and affiliates are
equal opportunity employers. All qualified candidates will receive
consideration without regard to race, color, religion, sex or national
origin. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/5285741442E7406F

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