Account Specialist

Aston Carter • Coral Gables, FL • 1d ago

Job Title: Account SpecialistJob Description

We are seeking a professional and reliable Customer Service & Collections Account Specialist to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

Responsibilities

Handle complex and escalated customer inquiries with professionalism and empathy.

Respond to customers via phone and email with clarity and respect.

Document all interactions accurately and promptly in the appropriate systems.

Maintain a high level of professionalism in both verbal and written communication.

Call customers regarding accounts in arrears and follow up until resolution.

Ensure customers are aware of their past-due balances and take appropriate action.

Return accounts after 90+ days of non-payment.

Send final-billed accounts to collections without delay.

Prioritize tasks to reduce write-offs and improve collections success.

Actively document processes and share learnings.

Identify tools and information needed to succeed in the role and take initiative to obtain them.

Keep the manager informed of broken or unclear processes.

Follow all instructions carefully, and ask for clarification when needed.

Avoid repeated mistakes by learning quickly and retaining feedback.

Maintain accurate documentation and avoid unnecessary repetition of issues.

Adhere to performance expectations, which will be reflected in reviews.

Aim for zero unplanned absences; do not exceed 48 hours of unplanned time off.

Limit tardiness to no more than six instances per quarter.

Coordinate with teammates if needed to exchange dates and ensure coverage.

Keep phishing email click rates below 2.5%, with a goal of zero clicks.

Report all suspicious emails or phishing attempts promptly in accordance with company policy.

Essential Skills

Customer service

Customer support

Minimum of 2+ years of experience in relevant fields such as customer service, sales, customer accounting, claims, and/or revenue recovery.

Additional Skills & Qualifications

Under general supervision, provides full account management support to business, commercial, industrial, national, and/or government customers.

Handles customer requests and complaints and interfaces with vendor partners and management to resolve.

May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc.

Requires high school diploma or equivalent.

Work Environment

This position is onsite and operates Monday through Friday from 8:00 AM to 5:00 PM.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Coral Gables,FL.

Application Deadline

This position is anticipated to close on Jul 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Cashier

Pura Vida Miami • Miami Beach, FL • 8min ago

Retail & Hospitality

We are a lifestyle brand! If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing bran...

8min ago

Go to Apply

Specialist, Provider Network Administration - Remote

Molina Healthcare • Miami, FL • 19min ago

JOB DESCRIPTION Job Summary Provider Network Administration is responsible for the accurate and timely validation and maintenance of critical provider information on all claims and provider databases. Staff ensure adhere...

19min ago

Go to Apply

Senior Advanced AI Research Engineer

Accenture • Miami, FL • 14h ago

IT & Engineering

We Are: The beginning of a new Data & AI decade that will reshape work and society has begun. Accenture is stepping boldly into this future with a clear strategy and purpose: to help clients optimize and reinvent the...

14h ago

Go to Apply

Account Supervisor - Marketing

Accenture • Miami, FL • 23h ago

Sales & Marketing

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

23h ago

Go to Apply

Customer Service Representative

ManpowerGroup • Medley, FL • 23h ago

Management & Administrative

Our client, a dynamic player in the sales support industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the sales support department, providi...

23h ago

Go to Apply

Manager, Product Marketing (United States-REMOTE)

Cordis • Miami Lakes, FL • 23h ago

Management & Administrative

Overview When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global...

23h ago

Go to Apply

Customer Service Rep

ManpowerGroup • Doral, FL • 1d ago

Management & Administrative

Our client, a dynamic leader in the customer service industry, is seeking a Customer Service Supervisor to join their team. As a Customer Service Supervisor, you will be part of the Customer Service Department supporting...

1d ago

Go to Apply

Executive Admin (Confidential)

Insight Global • Miami, FL • 1d ago

Job Description Our client is looking for an Executive Admin to join their team in Miami, FL. This organization is a large supply chain organization supporting the restaurant/hospitality industry. In this role, you will...

1d ago

Go to Apply

Warehouse Associate

ManpowerGroup • Doral, FL • 1d ago

Manufacturing & Warehouse

Our client, a leading logistics provider, is seeking a Warehouse Associate to join their team. As a Warehouse Associate, you will be part of the operations supporting efficient warehouse management. The ideal candidate w...

1d ago

Go to Apply

Hotel Manager, The Ritz-Carlton Key Biscayne, Miami

Marriott • Miami, FL • 1d ago

Retail & Hospitality

Additional Information Job Number 25108612 Job Category Property Leadership Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States, 33149VIEW ON MAP ( https://www.google.com/maps...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.