Marketing Operations Analyst

KeyBank • Brooklyn, OH • 1d ago

Location:

124 East 14th Street, Suite 1100 - New York, New York 10003

As part of the Marketing Operations team within KeyBank's Consumer Product Marketing Organization, this position will report to the Marketing Operations Lead aligned to marketing governance activities for the Consumer Bank. The Marketing Operations Team works across the Lines of Business to perform control testing, disclosure management, and process improvements. This position will assist with development of operating and control procedures, training materials, monitoring dashboards and a system for recordkeeping and reporting of Consumer Bank identified findings and issues. Additionally, this position will create logic used to query data used in monitoring controls and generating operational reports. Our culture is collaborative, so you can expect to work with multiple stakeholders on every project.

Essential Functions:

Builds and sustains excellent working relationships with colleagues and effectively works across internal and external teams to build trust and relationships with key stakeholders

Acts as a liaison between control owners, internal business partners and risk advisors to support the facilitation and execution of control testing

Collaborates with 1st and 2nd Line of Defense on audits, remediations, regulatory exams, and to improve risk management practices across the lines of business

Ability to analyze, summarize and interpret complex data and information; can move logically from identified findings and issues to conclusions and actionable business insights

Effectively recognize and escalate areas of inefficiency and identified risks in operational procedures and propose solutions for improvement for timely resolution

Assists in documenting and monitoring the progress of remedial actions for issues identified through control testing and by others, including Internal Audit, Compliance, regulators, and management self-identified issues.

Assess control effectiveness across various marketing channels, tools, and platforms

Assists in the development of dashboards and reports to monitor control metrics, testing results, and quality of controls

Develop a thorough understanding of data processing inputs critical to reporting compliance

Identify and document critical data elements (CDEs) in collaboration with key stakeholders

Identify control gaps and areas of improvement and partner with lines of business to implement remediations

Assists in developing and monitoring training programs and resources for marketing teams on operational procedures and controls

Supports ad-hoc, special, and/or focused reviews as necessary, as well as other duties and projects as assigned

Understands how the Bank's risk appetite and risk culture should be incorporate into in day-to-day activities and decisions

Champions a high-performance environment and contributes to an inclusive work environment.

Required Qualifications:

Bachelor's degree in marketing, business, or related field or equivalent work experience

A minimum of 1 year of experience in marketing, controls testing, internal audit, quality control roles, or other complimentary capacities, preferably within the financial services industry, marketing experience a plus

Experience with multiple ETL technologies (e.g., Python, XML, Rest API, SAAS)

Proficiency in analytical/reporting tools (SQL, SAS EG, Tableau, etc.)

Proficient in consuming datasets into productionalized reports and dashboards

Knowledge of data governance and regulatory reporting data elements

Solid knowledge of risk management principles and controls, broad-based business practices, and understanding of business process and regulatory requirements

Highly skilled with Microsoft Office and related Microsoft products

Excellent organizational, written, and communication skills

Able to track and maintain scheduled assignments

Preferred qualifications

Experience working in a highly regulated industry

Experience with compliance and/or risk management

Familiarity with Adobe MarTech suite and Atlassian products preferred

Personal competencies

Strong attention to detail and accuracy

High ethical standard

Open-minded

Accepts constructive criticism

Serve as a positive and effective team member

Results oriented, proactive attitude

Strong analytical and problem-solving skills, with a high level of urgency, attention to detail, accuracy, and accountability

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $56,000 to $80,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance

Please click here (http://www.key.com/kco/images/Key\Benefit\Eligibility_Chart.pdf) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/20/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

KeyBank

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