Location: Newtown, CT
Newtown Savings Bank is seeking an experienced Information Technology professional for the role of Network Administrator. The Network Administrator is responsible for the installation, configuration, maintenance, documentation, support, patching, and optimization of corporate network equipment, associated software, and communication links. This role involves troubleshooting network performance issues, analyzing network traffic, and providing capacity planning solutions to the IT Manager. The administrator ensures the stability and integrity of applications, voice, data, and video by working with the IT Manager on planning, designing, development, and implementation of local area networks (LAN) and wide area networks (WAN) across the organization. They maintain data files and monitor system configuration to ensure data integrity. Additional duties include performing other tasks as assigned and working with immediate supervision on more complex assignments.
The administrator is responsible for meeting deadlines and troubleshooting advanced hardware, software, and network issues. They maintain accurate information within tracking systems regarding end-user issues. As a team leader, they develop and foster a cooperative attitude among the IT Operations team members concerning user needs, including working with the IT Helpdesk Supervisor to ensure support tickets escalated to direct reports meet established SLAs. Under the general direction of the IT Manager, the administrator supervises the Senior Business Analyst, IT Security Specialist, Senior System Support Analyst, and System Support Analyst.
This is an onsite opportunity at our Corporate office in Newtown, CT. The role has a remote option of one day per week.
PRIMARY RESPONSIBILITIES
Top Tier Help Desk Escalation Support: Works with the team to provide technical support to users by analyzing and resolving problems encountered with all aspects of IT-related components. Diagnoses problems and issues that were not previously resolved by the Senior System Support Analyst and IT Security Specialist, applying sound technical judgment with a customer service attitude.
Remote Incident Resolution: Resolves technical incidents remotely whenever possible, offsite if necessary, and escalates issues requiring higher expertise to ensure support SLAs are met.
Remote Incident Resolution: Resolves technical incidents remotely whenever possible, offsite if necessary, and escalates issues requiring higher expertise to ensure support SLAs are met.
Policy and Procedure Compliance: Ensure compliance with required policies and procedures, including change control, maintenance of problem logs, and troubleshooting ticket databases, adhering to all current regulatory/compliance guidelines.
After-Hours Activity: Frequently requires activity outside of normal business hours, including special/scheduled projects, on-call duties, and emergency maintenance.
Project Management: Coordinate, manage, and document self-owned projects with guidance from IT Manager.
Documentation and Process Improvement: Responsible for documentation, procedures, and process improvement of all primary functions.
Cross Training and Support: Provides cross-training and support on other functions within the department as required.
Team Leadership: Works with the IT Manager to coach, motivate, and develop direct reports in accordance with SMART goal objectives and career development. Collaborates with the manager to prepare and conduct performance evaluations for all direct reports. With support from the IT Manager, creates development plans for those that fall below the minimum operational objectives. Recommends and/or takes necessary actions to address employee performance issues as required.
Vulnerability Scanning: Oversees and provides top-tier support for quarterly internal network vulnerability scans, remediation, and reporting. Also oversees and supports annual third-party network vulnerability scans and penetration testing processes.
Network Equipment Support: Performs top-tier support, troubleshooting, and installation of network equipment, virtual infrastructure, and storage area networks, including associated hardware, software, and firmware.
Network and Security Monitoring: Implements, maintains, monitors, and utilizes the bank's network and security monitoring solutions to ensure compliance with network performance expectations and service level agreements (SLAs).
Server/Network Health Reporting: Ensures that all escalated findings from daily and monthly server/network health reporting are resolved accurately and timely.
Patch Management and Vulnerability Reporting: Works collaboratively with direct reports to submit quarterly reports on patch management, vulnerability scanning, and penetration testing results, including remediation efforts. Ensures that all activities are completed promptly and accurately.
After-Hours Support: Acts as the primary contact for after-hours support calls from network/security support vendors. Keeps the IT Manager informed during after-hours incidents.
Escalation Management: Escalates any major hardware, software, or server-related problems to the IT Manager as necessary to meet existing SLAs.
Microsoft 365 Solutions Support: Provides top-tier support for Microsoft 365 solutions, including but not limited to SharePoint, Teams, Office, Exchange, Intune, and Entra ID.
Enterprise Content Management: Provides guidance and support to the Senior Business Analyst on all Enterprise Content Management System (ECM) and Microsoft SharePoint responsibilities.
POSITION REQUIREMENTS
Technical
Bachelor's Degree or its equivalent in Computer Science with a minimum of 7 to 10 years' experience with computers, Servers, and Networks.
Advanced experience installing, supporting, and troubleshooting Windows 10/11, Windows Server 2016/2019/2022, and Microsoft Office O365 Pro Plus.
Advanced knowledge, use, and understanding of Server Virtualization, Storage Area Networks, Microsoft Active Directory, and client/server delivered applications.
Advanced understanding of TCP/IP protocol in a LAN/WAN environment, including DHCP \ DNS configuration and troubleshooting.
Strong understanding of Microsoft 365 and Entra ID Cloud solutions administration.
Advance knowledge of deployment and maintaining applications within a Citrix VDA environment.
Advanced operational expertise in Microsoft SharePoint Application functions and services and basic developer capabilities using SharePoint technologies.
Advanced knowledge, use, and understanding of VOIP Phone Systems and applications.
Strong understanding of Basic Cisco Network Switch configurations, software updates, and deployments.
Must be able to adapt quickly to be able to diagnose potential issues as well as to provide failure fallback measures as required when implementing changes.
Must have technical knowledge of patch management and a thorough understanding of applications and components being updated.
A+ and MCSE/MCITP Certification or equivalent hands-on experience.
Experience in a banking/financial environment is desirable but not required.
Other
Must possess outstanding customer service skills and a genuine eagerness to assist users.
Must have strong troubleshooting skills and a desire to learn.
Must have strong multi-tasking skills in a fast passed environment.
Must have strong organizational and time management skills.
Excellent written and verbal communication skills.
Valid driver's license and reliable transportation.
Ability to lift and/or carry up to 50 pounds.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.
Newtown Savings Bank is an equal opportunity and affirmative action employer regardless of race, gender, disability status, protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.
