Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Location: 18505 Bothell Way NE, Second Floor, Suite 215, Bothell, WA 98011
Schedule: Monday through Friday 8:00 am to 5:00 pm
Primary Responsibilities:
Coordinates, supervises, and is accountable for the daily activities of business support, technical, or production team or unit
Impact of work is most often at the team level
Oversees and coordinates daily staff assignments and operations for the department to include hiring & training in collaboration with Practice Manager
Works with Practice Manager and collaborates with Physician leadership on relevant clinical issues
Recruit and retain talented staff and ensure proper training and resource allocation in collaboration with Practice Manager
Implement and maintain clinical and business policies and procedures
Ensures customer satisfaction within the clinic sites and resolves patient issues, responding directly to complaints and safety issues escalated by patients
Ensure strict adherence to policies/procedures related
Facility planning and overall facility maintenance
Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
Monitor, manage, and ensure that provider and clinic empanelment is accurate in collaboration with Practice Manager
Contribute to the development of short and long-term business planning, then ensure plans are executed
Achievement of clinical and business compliance and licensures for staff and requirements for regulatory compliance
All safety functions in clinics and ensures completion of safety training and proper orientation for new employees
Assists with monitoring patient volumes and quality of care to identify areas for improvement
Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration
Assists with overseeing the patient flow process to ensure efficiency
Demonstrates quality improvement, facilitating the generation of ideas for improvement of patient care and functioning of the department initiatives. Collaborates with other healthcare team members to generate new ideas for quality improvement with regards to administration, patient care, and overall functioning of the department
Ability to takes staffing calls, including on weekends and holidays
Responds to clinical fridges out of range alarms, overnight including weekends and holidays
Performs additional duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
2+ years of experience in a healthcare setting (i.e. hospital, clinical, etc.)
Intermediate level of proficiency with Microsoft Office Suite
Access to reliable transportation & valid US driver's license
Preferred Qualification:
1+ years of supervisory experience in a healthcare setting
Soft Skills:
Leadership and interpersonal skills
Ability to work independently and maintain good judgment and accountability
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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