Service Desk Technician I

Crown Equipment Corporation • New Bremen, OH • 4d ago

Location:

New Bremen, OH, US, 45869

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.

Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.

Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.

Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.

Provide on-site eyes and hands for remote network and server administrators.

Assist with the installing network and phone system cabling and move phone extensions.

Minimum Qualifications

High school diploma or equivalent is required.

Must have good communication and interpersonal skills.

Per 8-hour shift. Sit 5 hours and stand 3 hours. Both typical and non-typical office environment (low to moderate noise level, low exposure to hot/cold temperatures, dust, fumes, and vibrations). Regular interaction with others and performs a degree of independent work. grasp/grip (whole hand). Infrequently lift 11-20 pounds. Continuously pinch grasp (hold item between index finger & thumb). Frequently bend/stoop/twist (greater than 30°), reach below knee level, torque (twisting force to rotate). Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard. Infrequent lifting, walking and climbing stairs. Occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

Associate or Bachelor's degree in Computer Science or similar technical field of study

Strong documentation skills

Familiarity with the fundamental principles of Information Technology Infrastructure Library (ITIL)

One to two years of experience with PC operating systems and business application software systems is preferred.

Knowledge of Windows 7, 8 & 10, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

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