Eaton's Aerospace Division is currently seeking a Customer Service Representative to join our team. This position will be located in Glenolden, PA.
The expected annual salary range for this role is $80250.03 - $117700.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
PRIMARY FUNCTION:
Coordinate across functional disciplines to achieve customer satisfaction. Manage performance against customer requirements in accordance with contract obligations, terms and conditions. Act as a primary inside customer focal point and ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities and strengthen customer loyalty.
What you'll do:
Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility
Performs contract review of all orders for customer requirements to ensure that the processing of orders is per accepted requirements
Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment
Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled
Assures compliance with all export control regulations- ITAR
Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs
Coordinates the internal activities of all departments involved in achieving customer commitments. Coordinates resolving issues by achieving a mutually acceptable solution between Eaton and the customer - Represents Eaton in delivering plant recovery plans
Assesses market channel delivery options (direct or through distribution)
Coordinates and supports in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton's policies, terms and conditions from proposal through shipment
Manages Customer Metrics and Customer Complaint Process - keeps customer database updated with all activities, maintains all records for account responsibility and supports performance improvement initiatives
Facilitates and/or supports customer visits and review meetings (travel up to 5% of time)
Fundamental understanding of CAS/TINA requirements and D-Trade requirements
Assesses current practices for continuous process improvements
Provides backup where necessary for Customer Service team and assumes other duties as assigned
Support finance organization and collection activities in meeting targets
Qualifications:
Bachelor's Degree from an accredited institution with a minimum of 5 year's experience or a High School Diploma with a minimum 10 years of experience in a Customer Service Role, Contract Administration or related experience in a manufacturing environment.
Minimum 5 years experience in customer service, contract administration or related experience in a manufacturing environment .
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of 50 miles of Glenolden, PA will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Must be able to work in the United States without corporate sponsorship now and within the future
Preferred
BA or BS from an accredited institution preferred
Technical Skills and Knowledge Required: Computer Skills: Excel, MS Outlook, PowerPoint, MRP
Systems (e.g., MFGPro, SIEBEL); basic understanding of accounting principles, contract language and standard terms & conditions
Technical Skills and Knowledge Desired: Forecasting; leadership skills/experience; product knowledge, knowledge of manufacturing processes as well as a basic understanding of shop floor flows
Additional Skills Required: Attention to detail, accuracy, organizational skills, follow-up, ability to learn and apply new concepts, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix, effective communication skills (verbal and written), presentation skills, data analysis skills; must be able to function in a fast-paced,demanding environment in an efficient and professional manner
Proficient in reading, writing and speaking English
Must present a positive and professional image. Timeliness and accuracy of responses are critical. Must have the ability to maintain focus and arrange priorities in an environment with multiple urgent requests from multiple sources. Must be self motivated and a proficient communicator.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
