Customer Service Manager

KPH Healthcare Services, Inc. • Watertown, NY • 1d ago

Overview

Scope of Responsibilities: Responsible for overseeing all aspects of customer service and ensure proper training of new hires and existing employees.

Job Summary: Provide direct supervision and managerial oversight necessary for the efficient and profitable management of the entire store for five locations.

Travel : Extensive travel required

Responsibilities

Job Duties:

Ensure and oversee the training of all new hires in customer service.

Ensure all annual training for accreditation and corporate is complete and competencies are signed off on initially and annually.

Handle day-to-day issues pertaining to customer service that arise.

Handle all complaints that are received to ensure they are resolved according to our compliant process.

Ensure all orders are processed in accordance with the documentation required for payment by payer's regulations

Report on the complaints quarterly at the Performance Improvement meeting

Assist in the preparation of budgets and financial plans

Delegate authority and responsibility to subordinates in accordance with Company policies and procedures.

Maintain thorough and appropriate documentation and records regarding sales and document scanning.

Evaluate performance of job duties and coach or redirect each employee

Effectively communicate, both verbally and in writing, with the patient's referral sources, management subordinates and other allied healthcare professionals,

Ensure that each store exhibits overall store unity, teamwork and a favorable working environment.

Ensure that store teams are responsive to customers in a timely and appropriate fashion.

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications

Education:

Minimum: High School Diploma or GED

Preferred: AS Degree or higher in Marketing, Business Management or related field

Experience:

Preferred: 3 or more years previous experience in Healthcare, Store Management, or a related field

Preferred: 3 or more years previous experience in the DME/ Respiratory/Rehab Billing and management experience.

Special Conditions of Employment:

Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position

Compensation:

$70,000=73,000 Annual

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14227/customer-service-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)

Job Locations US-NY-Watertown

Posted Date 4 hours ago (6/2/2025 3:08 PM)

Requisition ID 2025-14227

of Openings 1

Category Management

Location : Location US-NY-Watertown

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