Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$59,200.00 - $97,700.00
Target Openings
1
What Is the Opportunity?
Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As a Claim Rep, Subrogation professional you will be providing quality claim handling throughout the claim life cycle including maintaining full compliance with internal and external quality standards and state specific regulations. In this role you will be responsible for investigating, evaluating, reserving, negotiating, and resolving assigned Subrogation claims. You will conduct, validate and/or direct front line investigations, determine liability, confirm subrogation potential and maximize recoveries by negotiating and settling subrogation claims.
This is a hybrid work arrangement.
What Will You Do?
Handles subrogation claims of low to intermediate levels of severity and complexity including completing investigations, evaluating recovery potential, identifying the cause of loss, identifying responsible parties and their carriers. Obtaining necessary statements, developing theories of liability and determining claim resolution while adhering to Claim Best Practices and Special Account Communication instructions.
Evaluates liability and damages to assess Subrogation potential including consideration of jurisdictional statutes, case law and bodily injury value, where applicable.
Will service Core Business Markets for specified line of business for Commercial and/or Personal Insurance.
May service TPA, Specialty and/or International Markets. May also service all Perils and Loss Types within assigned markets and specified line of business.
Achieve a positive result by maximizing subrogation potential, delivering consistent service quality and effective claim handling.
Direct preservation of evidence to verify the nature and extent of the loss. Interviews witnesses and stakeholders; obtain necessary statements.
May identify resources for specific activities to properly investigate, such as Risk Control, nurse consultants, fire or fraud investigators, and other experts.
Effectively prioritize and manage a claim inventory, including diary management and documenting plans of action.
Negotiates subrogation recoveries with responsible party, their carriers and other legal representatives/attorneys.
Recognizes alternate means of resolution including arbitration, while controlling expenses
Supports litigation plans, and strategy with staff or panel counsel; Tracks and controls expense to ensure cost-effective resolution.
May attend and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in optimal resolution.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor's Degree
One year subrogation claim handling experience.
Knowledge and skill in claim handling, including; coverage, liability and damages analysis, understanding the litigation process, relevant case and statutory law and general litigation management skills.
Experience utilizing computer technology, such as Microsoft Office, Email, Web-enabled applications and database software.
Utilize analytical thinking skills with the ability to make sound decisions using judgment
Excellent communication skills with the ability to negotiate and solve customer inquiries or complaints.
Good organizational skills with the ability to prioritize and work independently.
What is a Must Have?
High School Diploma or GED.
One year of property and casualty subrogation claim handling experience and/or comparable liability claim experience or successful completion of Travelers Subrogation Training Program.
What Is in It for You?
Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
