Bilingual Member Service Representative

GreenState Credit Union • Naperville, IL • 2w ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12756246 GreenState Credit Union\ \ Bilingual Member Service Representative\ \ US-IL-Naperville\ \ Job ID: 2025-4212\ Type: Regular Part-Time\

of Openings: 1\

Category: Retail\ GreenState Credit Union\ \ Overview\ \

POSITION SUMMARY:

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

*GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Spanish Speaking preferred.*

Position details:

This is a Part-time position with flexible part-time hours: Monday through Friday from 8:30am - 5:15pm, plus 3 out of 4 Saturdays from 9:00am - Noon

Pay range for this hourly position is \$19.47 - \$22.76/hr with a monthly incentive opportunity and a progressive benefits package.

\ \ Responsibilities\ \

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState\'s mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

Makes weekly outbound service calls to members.

Answers member questions or refer members to appropriate departments or supervisors.

Assists with member account discrepancies, statement problems, complaints and escalates as necessary.

Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, Gree\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI271685183

Similar Jobs

Logistics Clerk - 2nd Shift - 5548-8893

Maker's Pride • Romeoville, IL • 19h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12783935 What We Want to Give You: We offer a competitive wage and wide array of b...

19h ago

Go to Apply

Logistics Clerk - 2nd Shift - 5548-8893

Maker's Pride • Romeoville, IL • 19h ago

Management & Administrative

19h ago

Go to Apply

Inventory Specialist - 2nd Shift - 5093-8893

Maker's Pride • Romeoville, IL • 19h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12783931 JOB SUMMARY The Inventory Specialist is responsible for coordinating week...

19h ago

Go to Apply

Lead Account Manager - Southeast

MetLife • Aurora, IL • 1d ago

Management & Administrative

Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional M...

1d ago

Go to Apply

Client Services Consultant II

MetLife • Aurora, IL • 1d ago

Management & Administrative

The Team You Will Join The National Accounts Client Services Consultant II team is part of MetLife's National Accounts division, specifically within the Group Benefits sector. This team is responsible for providing compr...

1d ago

Go to Apply

Customer Care Manager [Home Care]

BrightStar Care • Wheaton, IL • 1d ago

Management & Administrative

Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton, Illinois! - Before You Apply! Do You Qualify? You have at least 2 years of Experience as a Scheduling Manager and/or managing custom...

1d ago

Go to Apply

Client Services Consultant II

MetLife • Aurora, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Procurement Manager - Commodities - 4659-8893

Maker's Pride • Downers Grove, IL • 1d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12783936 Procurement Manager - Commodities is responsible for strategically managi...

1d ago

Go to Apply

Vice President Business Development & Strategic Accounts - 5513-8893

Maker's Pride • Downers Grove, IL • 1d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12783940 Join our team and be part of a dynamic and innovative company that is sha...

1d ago

Go to Apply

Packaging Procurement Lead - 5368-8893

Maker's Pride • Downers Grove, IL • 1d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12783953 The Packaging Procurement Lead will be responsible for ensuring the cost-...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.