Customer Care Manager [Home Care]

BrightStar Care • Wheaton, IL • 6h ago

Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton, Illinois! - Before You Apply! Do You Qualify? You have at least 2 years of Experience as a Scheduling Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations? You have a College Degree? (Bachelor's Degree Preferred) You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)? You have excellent organization, time management, planning, and project management skill? You have a valid driver's license & vehicle with insurance? - Sound like You? Click the Apply Now Button! - Your Schedule! Monday - Friday, 40 Hours Per Week - Your Responsibilities! Customer/client care - effectively manages the customer care procedures and is the point of contact for client/customer relations. Scheduling and care coverage - supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. Billing and coding management Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies Assists in the development of organizational goals and agency performance improvement activities Administers agency policies and procedures Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client's care Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing Provide information to be used for statistics, reports, and records for the purposes of evaluation and reporting of organization activities Ensures proper maintenance of clinical records in compliance with local, state, and federal laws Ensures compliance with all local, stat,e and federal laws Answer office phones, including being placed in "on-call" rotation for phone calls after normal business hours. Other duties as assigned - Your Benefits! Competitive Pay! ($50,000 / year) 13 Week Performance Bonus! Paid Time Off Roth IRA Health Benefits, including Telehealth Generous Paid Time Off Awards! Weekly Pay with Direct Deposit Employee of the Month, Exclusive Employee Discounts, & Gift Programs Mobile time tracking and care notes, clock in and out for work right from a mobile device * Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More! - Join the #1 fastest-growing In Home Care Agency in & around Wheaton, IL! Click Apply, we'd love to see an Application from YOU!

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