Customer Service Representative Underground Waterworks

Etna Shared Services • Saginaw, MI • 1w ago

Position Title: Customer Service Representative Underground Waterworks Requisition ID: Requisition ID: 2360 Location: Saginaw, MI, US Position Type: Regular Full-Time

Job Description:

Underground Waterworks industry experience required!

Are you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We have an amazing opportunity for you! We are currently hiring for a Customer Service Representative! As a Customer Service Representative, you will be the voice of our brand, the problem solver, and the advocate for our valued customers. Your exceptional communication skills and ability to empathize will make a real difference in people's lives.

Join the team that has been powering growth and an excellentreputation for over 60 years! Etna Supply is an industry leader in plumbing,heating, underground, municipal, and fire protection wholesale distributionthroughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to soundfinancial principals, building partnerships that foster teamwork, and strivingfor continuous improvement. We arededicated to fairness integrity, and respect.

What We Offer:

Competitive compensation and benefits package, including bonus!

401(k) with company match

Medical, Dental, and Vision Insurance

Company provided and Voluntary Life Insurance

Short Term and Long-Term Disability

and MORE!

Job Summary: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end

Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity.

Treat all employees, vendors, customers, and stakeholders with respect and dignity.

Communicate with customers, outside sales representatives, and vendors by phone and email.

Support outside sales representatives by entering orders and accessing customer and product information.

Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs.

Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements.

Turn in proper documents for submittal requests in a timely manner

Receive and process orders for product, following company SOP's.

Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required.

Create job files and organize paperwork as needed.

Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.

Train others regarding department material applications and limitations.

Coordinate shipping of orders and materials required with various departments.

Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.

Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed.

Back up warehouse and counter as needed.

Communicate any/all product and vendor opportunities to sales leadership for review.

Regular and predictable attendance.

Work Safely

Knowledge, Skills, and Abilities:

Working knowledge of products sold and their applications.

Ability to manage multiple tasks and priorities and easily adapt to changing situations.

Effective communication, in

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