Key Account Specialist (Remote) - 744000060871287-5844

SGS North America Inc. • Lincolnshire, IL • 1w ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12756227 Company Description

We are SGS - the world\'s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Key Account Specialist performs a variety of account management /coordination activities in accordance with SGS procedures and processes and accreditation requirements to ensure all customer contracts are administered to meet customers\' needs and expectations and deliver the highest level of customer satisfaction.

This position is 100% remote

Job Functions

Be the primary point of contact for selected clients.

Become the clients\' focal point for SGS CBE services post contract

award and work to the agreed client plan

Monitor and manage contract performance.

Monitor the performance of SGS regarding client specific KPI\'s.

Identify risks with respect to poor performance / client

expectations

Manage commercial aspects of the contract, including profit

maintenance and business development opportunities.

Provide liaison between CBE personnel involved in the performance of

the contract and manage contract communication.

Undertake contract specific activities, including design and

development of contract documentation, organization of required training, project reviews and reporting.

Communicate with auditors regarding program announcements,

procedures, etc. and coordinate any auditor trainings as agreed upon between SGS and client.

Report to the clients Senior Management at set intervals on the

performance and results of the project activities.

Achieve client retention targets and receive high customer

satisfaction survey results by providing excellent customer service.

Manage risk with respect to poor performance and client

expectations. Report to management on a recurring basis on the results and corrective action being taken.

Promote the image, capability, and integrity of the company.

Implement process improvements to ensure we continuously improve on

our service delivery metrics specifically the timely issuance of certifications to achieve expectations

Any other projects that might be assigned from time to time

Identify and drive business development opportunities for existing

client accounts in the US and CA selected by management. Identify and provide inputs on new revenue opportunities will be developed for each client and align with internal stakeholders.

Collaborate with the sales team responsible for converting the new

business development opportunities into a sales win. Work with the sales team during pre/contract sales negotiations and presentations.

Achieve annual targets for identifying new business development

opportunities that are realized into Sales.

Achieve annual new business development targets that are converted

into realized sales for the business. Your business development pipeline will be evaluated quarterly to ensure that you are trending toward achieving the annual target.

Qualifications

Education and Experience

Associate degree OR equivalent relevant experience (Required)

Bachelor\'s Degree (Preferred)

3+ years of previous working experience in a customer care

representative or administrative role (Required)

Knowledge, Skills and Abilities

Written and verbal communication in English (Required)

Ability to establish and maintain effective working relationships

with subordinates, peers, management, externalcustomers and / or the general public; that demonstrates sensitivity and diplomacy. (Required)

Must be able to read, understand and follow work instructions in a

safe, accurate and timely manner.

Candidates must be proficient in using various @type of computer

software (Word, Excel, Certnet, or current SGS scheduling system, Microsoft Outlook etc.).

Proven ability to manage and coordinate multiple projects in a

fast-paced, highly professional environment.

Ability to exercise discretion and independent judgment when

necessary.

Demonstrates excellent verbal and written communication skills

including grammar and composition.

Ensures full compliance with the company\'s Health & Safety, Code of

Integrity, and Professional Conduct policies.

Computer Skills

Proficient in: Word, Excel, Outlook, Certnet, or current SGS

scheduling system, Microsoft Outlook etc.

Benefits

Competitive base salary - \$24-\$29/hr (based on experience)

Comprehensive benefits package, including health, dental, and 401k retirement plan

Professional development and growth opportunities

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