Operations Manager

Topgolf • New Braunfels, TX • 1d ago

The Operations Manager supports the Director of Operations in leading their venue in providing best-in-class service with hospitality for our Guests. The Operations Manager works along side with, trains and coaches Topgolf's leaders to ensure their teams provide our Guests with the best times of their lives.

The Operations Manager is responsible for helping venue department leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue business functions - executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand.

How You'll Do It

Supervise the Department Managers and their teams in providing best-in-class service

Coach and develop their direct reports and the team

Drive Associate engagement

Uphold operating standards and drive Guest and team safety and satisfaction

Hold leaders accountable for managing venue operations

Hold departments accountable for budgets and spending

Forecast and control sales and expenses

Delegate and follow-up on the completion of tasks

Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring

Interact with Guests to check on the quality of their experience

Leverage business metrics and trends to drive performance and to maximize profit and revenue

Cultivate relationships with community leaders and organizations to ensure strong connections

What We're Looking For

15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment

Multi-unit management experience is desired but not required

High school diploma or equivalent

Excellent communication, time management and organization skills

Ability to work on a team

Energy and enthusiasm

A high level of self-awareness, receptivity to change and integrity

Ability to work in extreme weather conditions for extended periods of time

Availability to work varied shifts, including evenings, weekends and holidays

Ability to stand and walk for long periods of time including maneuvering up and down stairs

Ability to obtain required licenses and certifications for your location

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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