Account Associate

T-Mobile USA Inc. (Rochester) • Rochester, NY • 2d ago

Careers, Not Jobs

Youll start as an Account Associate, collaborating in an onsite, high-energy team environment that helps you learn, grow, and develop leadership skills from day one. With training and a structured ramp-up period, youll be set up for success in your new role. In as little as five months, you can take the next step to Expert, where you will lead customer experiences with confidence, drive resolutions, and help shape the future of Un-carrier service.

Better Life, Better Pay.

It takes mastery to be part of the T-Mobile Customer Care team, and our compensation reflects that. As an Expert, youll start by earning $20.83 per hour, with most new Experts earning over $22 per hour through base pay and incentive bonuses. Plus, enjoy an annual $3,000 stock grant, tuition assistance, and a suite of financial, health, and lifestyle benefitsall designed to invest in your career and future growth.

Explore all the benefits of an Account Associate career at https://careers.t-mobile.com/benefits.

We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Responsibilities:

Provide proactive and timely resolutions for customer inquiries and concerns.

Build customer loyalty and create value through thoughtful account management, identifying opportunities for additional products, services, and solutions.

Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.

Meet department productivity and quality standards.

Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Qualifications:

-ONSITE Position

-High School Diploma/GED (Required)

-Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)

-Ability to work efficiently with multiple applications and computer screens simultaneously.

At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!

At least 18 years of age Legally authorized to work in the United States At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobiles amazing benefits, check out www.t-mobilebenefits.com.

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