Senior Inside Sales, Americas

Westinghouse Electric Company • New Stanton, PA • 6d ago

Reference #: 25178 Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Sr. Inside Sales team member, you will be the Westinghouse Parts Business (WPB) primary customer contact for our Americas customers by supporting sales while achieving high levels of customer satisfaction. You will have responsibility for cross-discipline decision making that includes customer interface, engineering, pricing, and supply chain. To help achieve business growth targets, you will coordinate with outside sales managers to manage standard sales opportunities and identify new or non-traditional opportunities in both current and growing markets.

You will report to the Inside Sales Manager and will be located at our New Stanton, PA facility.

Key Responsibilities: Develop and process customer quotations and orders for standard parts/products using Pega and SAP software/database interfaces. Manage the quote turnaround time by coordinating with internal stakeholders. Support customers by meeting deliverable dates, providing accurate communications, and providing 24/7 emergency support. Work with customers and Westinghouse sales support to understand expectations/needs to ensure department responsiveness and customer satisfaction. Review and act upon weekly operational reports to achieve performance metrics. Work with outside sales managers, implement strategic plans and identify growth opportunities based on customer interactions, product knowledge, and sales history. Work with the Global Westinghouse Parts Business organization to review customer specifications, identify technical and commercial issues, and generate pricing. Work with internal Westinghouse organizations to resolve customer delivered deficiencies and support invoice resolution. Prepare various reports relevant to customer satisfaction and internal metrics. Prepare special reports as required with observations, trends, and recommendations to management. Other tasks as assigned with the goal to improve customer relationship and Westinghouse strategic plans.

Qualifications: Bachelor's degree from accredited university required. Sales, engineering, or supply chain management background 6+ years of professional experience in business related fields. Strong customer service skills. Knowledge of applicable technical products and services. Strong data administration skills including experience with Microsoft Office. (Enterprise Resource Planning, specifically Pega and SAP are beneficial)

Why Westinghouse? Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer: Competitive Salary Comprehensive Health, Wellness and Income Protection Benefits Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members 401(k) Savings Plan with Company Match Paid Vacations and Holidays Opportunities for Flexible Work Arrangements Educational Reimbursement Program Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: Safety and Quality Integrity and Trust Customer Focus and Innovation Speed and Passion to Win Teamwork and Accountability While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com. Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

Westinghouse is an Equal Opportunity Employer -- Minority / Female / Disability / Vet

As an equal opportunity employer, Westinghouse Electric Company, LLC is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnams Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Westinghouse for assistance.

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