Manager Revenue Operations

First Student • United States, United States • 14h ago

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

First for a reason

First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.

The Manager Revenue Operations for Billing is tasked with overseeing and optimizing billing operations within a designated region. This role involves ensuring the accuracy, efficiency, and compliance of billing processes, while leading a team to execute timely invoicing and resolve discrepancies. The Manager Revenue Operations collaborates with various departments to support seamless financial operations and enhance customer satisfaction. This position requires a strong leader with analytical skills and experience in billing management and process optimization to drive operational excellence.

Major Responsibilities

Conduct variance analysis and investigate discrepancies in billable volumes across locations

Collaborate with finance teams to ensure alignment between billing data, forecasts, and financial targets

Oversee the month-end reconciliation process, ensuring accurate billing records before closing periods

Act as the primary point of contact for regional billing operations, ensuring smooth communication between billing analysts, finance teams, and operational managers

Facilitate discussions with location managers to address high-percentage variances and missing data

Escalate unresolved billing discrepancies to senior finance leadership and recommend corrective actions

Lead regional billing meetings to review performance, discuss challenges, and implement process improvements

Minimum Experience or Skills Required

5+ years of experience in billing, finance, or accounting roles, with at least 2 years in a leadership or supervisory capacity

Prior experience managing regional billing operations in a multi-location environment preferred

Strong analytical skills with expertise in billing systems, variance analysis, and financial reconciliation

Proficiency in Excel, Google Sheets, and financial reporting tools

Excellent leadership, communication, and stakeholder management skills

Ability to work under tight deadlines while ensuring data accuracy and compliance

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .

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