IT Support Analyst (Information Technology Support Analyst)

STAFFING TEXAS LLC • Bryan, TX • 1d ago

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We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of various operating systems, help desk procedures, and computer management. The IT Technician will play a crucial role in maintaining system performance and resolving technical issues efficiently.

Duties

Provide technical support to end-users via help desk services, ensuring timely resolution of issues.

Manage and troubleshoot operating systems, including installation, configuration, and updates.

Assist in the management of VPN connections and ensure secure remote access for users.

Monitor and maintain firewall settings to protect the organization's network from unauthorized access.

Conduct regular maintenance on IT infrastructure components to ensure optimal performance.

Assisting in electrical device troubleshooting and repairs

Document all technical procedures and updates to maintain accurate records for future reference.

Collaborate with other IT team members to implement new technologies and improve existing systems.

Schedule upgrades and new installs

Set up new users, PC's, printers and other IT Peripherals

Requirements

Proven experience in providing technical support in an IT environment.

Strong knowledge of operating systems (Windows, macOS, Linux) and computer management practices.

Understanding of VPN configurations and firewall management principles.

Excellent problem-solving skills with the ability to troubleshoot hardware and software issues effectively.

Strong communication skills to interact with users at all levels of technical proficiency.

Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and eager to contribute to a collaborative team, we encourage you to apply for this exciting opportunity as an IT Technician!

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