Sales Supervisor

Bob's Discount Furniture- WB • Lancaster, PA • 6d ago

Reference #: BDFBDFUSR28175EXTERNALENUS Our Retail Sales Supervisors are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry.At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the "Bob's Way" our Retail Sales Supervisors find satisfaction in leading a motivated, driven , commission sales team in a low pressure, honest, gimmick free and enjoyable shopping environment.

"No phony sales, no phony gimmicks, justeveryday low prices and value! We call it the Bob's Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

Our Retail Sales Supervisor: Using some of the best technology in the retail furniture industry, our Retail Sales Supervisor will coach, train and lead a team of Retail Guest Experience Specialists o make our customer's furniture dreams come true. Working alongside our customers to understand their design wants and budget needs; while working to exceed commission sales goals in a welcoming retail environment.

Our New Concept Store: Combining our visual displays, online product catalogs, this new concept will provide a new, fresh approach to the furniture buying experience.

Major Duties and Responsibilities:

Open and close Showroom according to Bobs Policy and Company expectations

Oversee sales floor with goal of assuring highest level of service to customers, highest closing rate and maximum average sale

Ensure continuous training, coaching and mentoring of Guest Experience team

Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations

Practice "Management Involvement" consistently to assist the Guest Experience team in performing a high-caliber customer service and sales centric experience

Performing Bob's Huddles and Drills with high enthusiasm, setting the stage for the days activities, creating a fun and learning filled environment.

Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations.

Training, observing and ensuring Guest Experience team is following the Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience

Engage in ongoing E- Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge

Actively build the Bob's Brand by asking Bob's Customers to rate our service

Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely

Work to ensure that Bob's Showroom is customer ready at all times

Required Qualifications

Ability to lead and manage people

Ability to display analytical, critical thinking and problem solving skills

Ability to use sound judgment and practice sound decision making

Ability to actively listen, communicate effectively and utilize communication tools appropriately

Ability to motivate self and others

Proven ability to effectively manage one's own time and the time of others

Proven ability to identify root cause and manage and improve process

Ability to set clear goals and expectations

Preferred Qualifications

3 years minimum successful supervising Customer Service environment

3 years minimum Supervisor/Management experience

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