Membership Advisor

East Bank Club • Chicago, IL • 3w ago

The Opportunity

East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!

Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.

Rate of Pay: $21.25 per hour, plus bonus potential based on team's performance.

This role is considered entry-level.

Full-Time Schedule:

Monday: 9:30am-6:30pm

Wednesday: 11:00am-7:30pm

Thursday: 11:00am-7:30pm

Friday: 10:00am-6:30pm

Sunday: 9:00am-4:00pm

*Schedule is subject to change based on business needs

Job Responsibilities:

Work with prospective new members

Assist with all aspects of membership, including sales, reinstatements and conversions.

Arrange and provide tours for prospective members

Accommodate walk-in requests for membership information or tours

Enter all membership inquiries into Keep Me prospecting software in a timely manner

Maintain prospect list on a daily basis, including all follow up, status updates and notes

New Member Orientation

Process new member paperwork

Issue, stock and create New Member Gifts

Issue referral gifts and update referral log weekly

Responsible for assigned individual Sr. project

Knowledge of all membership policies and reasons behind them

Check email and voicemail regularly and follow up promptly

Reinstate memberships

Corporate accounts

Inactivate memberships

Assist as a Member Services Representative

All other job duties as assigned by management.

Requirements

Excellent oral communication and customer service skills

Ability to handle multiple tasks at once

Work well under pressure and in a fast-paced environment

Self-starter; takes initiative

Some college or sales experience preferred

Benefits

Time Off & Retirement:

Paid Time Off

401(k) with company match up to 3%

Value Sharing (Profit sharing)

Holiday Bonus

Paid Parental Leave

Health & Wellness:

Comprehensive health, vision, and dental insurance

HSA and FSA enrollment options

Short- & Long-Term Disability options

Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage

Long-Term Care options: Coverage up to 50% of annual income

Accident and Critical Illness Insurance

EAP (Employee Assistance Program)

Pet Insurance through MetLife

Employee Perks:

Free workout privileges

Employee discounts in the Pro Shop, Spa & Salon services and in the Market

Parking and transit benefits (pre-tax deduction)

Access to Tickets at Work discounts

Tuition reimbursement

Eligible for monthly sales bonus

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Go to Apply

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